iX Collections enables operators to be more effective in collecting debts and in reducing the cost of their collections process, as well as being more customer-centric in their collections approach. It is designed for telecoms-related debt processes, incorporating a range of standard debt-collection actions specific to the telecoms business.
iX Collections Release 2 combines the concepts of automation and flexibility to create a highly efficient, yet customer-centric, debt-collection-process environment.
Automated debt-collection workflows are created using an intuitive Graphical User Interface (GUI) that enables the flexible configuration and scheduling of collections actions. Each automated action can be flexibly scheduled according to time elapsed or events that have occurred since the previous action.
iX Collections also enables operators to set rules that ensure the most appropriate collections workflow is applied. These include combinations of criteria such a customer group, value of invoice or customer-credit score. For example, a communications service provider (CSP) may want a business customer to qualify for special treatment, but only if the outstanding amount is under a certain level.
iX Collections Release 2 also incorporates additional flexibility to ensure true customer-centricity. This means that operators can treat different types of customers in different ways based on criteria such as value, loyalty and payment history.
It also supports actions such as payment-installment plans and the special scheduling of certain actions, such as ensuring SMS reminders are not delivered at night or on a religious festival. iX Collections Release 2 also allows manual intervention in the collections process at any time, enabling a CSP, for example, to respond to regulatory changes.
Driving operational efficiency
iX Collections Release 2 incorporates a range of features designed to increase operational efficiency and help reduce the cost of debt collection.
It minimizes the time it takes to make global changes to collection representatives’ tasks, with the ability to make mass-task assignations. It also enables operators to more efficiently manage the relationship with external collection agencies, making it easy to hand over collectibles via open interfaces and also, in return, to receive feedback concerning the customer. iX Collections Release 2 also supports flexible commission arrangements with external agencies, enabling commissions to be set against multiple criteria, such as geography, age or size of debt.
High level of usability
iX Collections Release 2 delivers a high level of utility, making it not only easy to use but also highly flexible in supporting the collections-related business processes. Its intuitive configuration GUI means that collections workflows can be easily created by non-IT- or database-qualified staff. In addition, its ability to amend credit scoring in the billing system and flexibility in the application of collections-related fees enables CSPs to fully support their collections-based processes and policies.
iX Collections Release 2 is a state-of-the-art, stand-alone debt-management system that enables Communication Services Providers (CSPs) to monitor and handle customers’ bad debts.
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