As smartphones and tablets became the access devices of choice, mobile user behavior has undergone a fundamental shift from being predominantly voice-centric to data-centric – or, more accurately, app-centric. To provide for this, operators need new ways to assess performance and the quality of the user experience that enables operators to build and manage their networks in the most efficient, targeted and profitable way.
The landscape of the telecommunications market is changing rapidly. Supporting the multimedia demands of an always-connected, real-time, online lifestyle for individuals and organizations creates a whole new level of challenges for operators.
By significantly raising the quality of voice communication with more natural sound and improved intelligibility, HD voice will play a key role in ensuring that voice continues to offer value for operators and users of both fixed and mobile networks.