Managed services: it’s all about the customer experience
The customer is increasingly – and understandably – becoming the focus of managed services. That is why customer-centric services are Ericsson’s main focus at the Managed Services.
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The shift towards a Networked Society is creating a market that is increasingly driven by consumer needs. Greater user expectations demand greater capacity and capabilities in the networks, which lead in turn to increased complexity in both the networks and the supporting business models. More powerful networks pave the way for new innovations and business opportunities, but also lead to intensified competition and stronger financial pressure.
A new focus is essential for addressing these challenges and getting the most out of the opportunities that arise. It’s all about reevaluating your position in the market and in the industry value chain.
This is where the Managed Services model can play a vital part in your strategies. It frees up resources, allows specialization and enables a tighter focus on user experience, as well as improving your innovation power, agility and speed. These areas are all essential for sustainable business differentiation and success in the Networked Society.
Managed services can also be offered to other industries than telecommunications, either directly or via an operator.
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