Frequently asked questions

Here you will find answers to some of the most frequently asked questions about Ericsson.

If you are looking for a manual, driver, downloads or product information for a Sony product, click here.

If you are looking for support for an Ericsson product, solution or service, please contact the nearest service center or office.

1: My mobile phone does not work. What can I do?

Please contact your local Sony Customer Center: www.sonymobile.com/

2: I would like to have your latest annual report.

You can find the latest and some old Ericsson's annual reports at: www.ericsson.com/investors/financial_reports

For more information about investor-related questions and investor contacts at Ericsson, please look at: www.ericsson.com/investors

3: My manual for my mobile phone is missing. How can I get a new one?

To download user manuals for your phone, please go to Sony's site, select your region and location and search for your phone model.

4: How do I submit a sponsorship request?

Please use the form at the link below and describe the proposed sponsorship activity/event.

www.ericsson.com/thecompany/company_facts/sponsorships/contact

5: Is it true that you are giving away mobile phones and laptops? Please give me Anna Swelungs e-mail address.

No, Ericsson is not giving away phones or laptops. The chain letter is a Fraud and has been circulating since April 2000. The following is an extract from the letter:

"All you need to do is send an e-mail about this promotion to 8 people and you will receive an Ericsson T18 Laptop. However if you send an e-mail to 20 or more people, you will receive an Ericsson R320 Laptop. Kindly ensure that you cc to Anna.swelung@ericsson.com at Ericsson so that she will know"

Ericsson is a B2B company and don’t run competitions and promotions via e-mail or websites.

Ericsson is sorry for any inconvenience this might have caused and kindly ask people not to forward the chain mail further.

6: I need some information about your company.

For more information about general company facts, history, mission and vision, please look at: www.ericsson.com/thecompany/company_facts

For financial reports, please look at: www.ericsson.com/thecompany/investors/financial-reports

7: What is 3G?

3G is a generic term covering a range of future wireless network technologies, including cdma2000, UMTS, GPRS, WCDMA and EDGE.

For more information about 3G technology, please look at:

www.umtsworld.com/technology/overview.htm

8: What is Bluetooth?

Bluetooth wireless technology is a short-range radio technology being developed by Ericsson and other companies. Bluetooth wireless technology makes it possible to transmit signals over short distances between telephones, computers and other devices. The Bluetooth technology eliminates the need for numerous and inconvenient cable attachments for connecting computers, mobile phones, mobile computers and handheld devices.

For more information about Bluetooth technology, please look at:

whatis.techtarget.com/wsearchResults/1,290214,sid9,00.html?query=Bluetooth

www.blipsystems.com

9: Where can I download drivers for my adsl modem?

Please contact your Service Provider for support for your modem.

Ericsson has actually no support for the adsl modems since Ericsson does not sell them to the end users.

The modems are sold to network operators and they sell the modems to the end users. The operators handle the support, not Ericsson.

10: I would like to work for your company.

For information about job opportunities and how to send an open application to Ericsson, please look at: www.ericsson.com/careers

You can also contact the local Ericsson company that you are interested in and look at their websites for more job opportunities, at: www.ericsson.com/thecompany/company_facts/worldwide

11: I am a student, can I become a trainee at your company?

Please read the information on the website below and select one of the chosen organizations.

http://www.ericsson.com/careers/student

International students: IAESTE and AIESEC administer international internships/master thesis projects for a number of companies worldwide (Ericsson is one of them).

www.iaeste.com

www.aiesec.org

12: Can I use your pictures on my homepage?

You are authorized to use information available on our external web site, www.ericsson.com, in accordance with the conditions set out on: www.ericsson.com/legal

Even potential customers, suppliers, partners, and members of the general public having no formal relationship with Ericsson are authorized to use our information, including linking to ericsson.com on the same terms as long as the nature of this relationship is made clear.

As you can understand our corporate logotype is one of our most valuable assets. Currently only Ericsson companies, Ericsson joint ventures and some select customers and dealers/representatives have permission to use our corporate logotype as part of communications activities. If you would like to explore the possibility of gaining an Ericsson approval, please send us the following background information and we will evaluate your request.

www.ericsson.com/contact

Name of your company: Contact person at your company: Last years revenue: Last years profit: Ownership structure (including any changes the last 3 years): Your contact person at Ericsson (name and telephone number): Products/services that you have sold to/bought from Ericsson: Expected business volume with Ericsson the next coming 3 years: Purpose of using Ericsson as a reference:

For more information regarding product and campaign pictures, please look at: www.ericsson.com/thecompany/press/photolibrary

13: Who should I contact when having an idea and / or a product that might be of interest to Ericsson?

If you have an idea for a new business please use the form found at: www.ericsson.com/feedback

14: Is it dangerous to use your mobile phones?

No, for information about health and safety in mobile phones, please look at:

www.ericsson.com/ericsson/corporate_responsibility/health/

www.sonymobile.com

15: I would like to have your environmental report.

www.ericsson.com/corporate_responsibility

For environmental issues regarding Sony please visit link below:

www.sonymobile.com

16: I would like to have some information about your PBX solutions.

Our PBX solutions, including MX-ONE and MD110, was divested to Aastra on May 1st 2008. For information about the previous Ericsson PBX solutions, please visit www.aastra.com

17: We are working on a specific type of WAP service. How can we work together?

If you are a developer and want access to the wide range of mobile application technologies and products that Ericsson can offer, please look at: www.ericsson.com/developer

By registering at this site, you can get valuable information and tools, which will enable you to build and test applications.

18: Where can I find the latest press releases?

Please visit our press site: www.ericsson.com/press Here you can read official announcements, search our photo library for product pictures, etc. You can also contact Ericsson's worldwide communication staff.

19: I would like to buy some optical equipment such as fusion splicers and optical fibers.

Please visit Ericsson Network Technologies and contact its main offices in the world at: www.ericsson.com/networktechnologies/contact

20: How can I become a supplier to Ericsson?

To become a supplier to Ericsson, please describe your products and/or services using the form found at: www.ericsson.com/feedback

For more information, please contact your local Ericsson company:

www.ericsson.com/thecompany/company_facts/worldwide

21: I have an Ericsson DECT 260 at home but the battery needs to be replaced. Where can I get a battery?

These phones are not manufactured anymore, the DECT business was discontinued in 2000. You can contact EuroBatteries.com to purchase a new battery. www.eurobatteries.com

22: We have several Ericsson Dialog phones at work but no manual to use them properly. Could you help us?

Due to Ericsson’s divestment of its PBX solutions, which included our telephones, from May 1st 2008 you can find manuals and tools for Ericsson phones at Aastra, www.aastra.com.

23: How do I communicate securely by email with Ericsson users?

Maintaining a high level of security when dealing with confidential information such as sensitive patent, legal, financial or employee information is essential for maintaining an organization of high integrity. It is therefore advised that sensitive material sent through e-mail between Ericsson and its partners and vice versa should be protected using mail encryption.

Ericsson uses a standard, S/Mime Digital id, referred to as EriCA. The Certificate Authority is hosted by TeliaSonera, and is trusted by RSA, which means that all external users using Windows XP and above, with the Root certificate update automatically trust them. Secure e-mail communication to and from Ericsson, Quick guide for Ericsson partners

For you as an external user, you will need to use a mail tool that can handle Digital ids (certificates), and you will need to obtain a Digital id (from e.g. Comodo, Geotrust, VeriSign). Please click on this link to download a presentation showing how to communicate by mail encryption with Ericsson (pdf).

If your company is using Windows 2000 or has not updated Windows XP with the latest root certificate update, it could be useful for you to install Ericssons root certificates. They are available for download by clicking this link.