Ericsson Fault Management

Our Fault Management solution improves efficiency in processes associated with incident management and problem management. The key is alarm optimization that identifies the root cause of a network problem from the burst of alarms. This not only improves efficiency but contributes to improved performance and user satisfaction and reduced costs.

We can provide further efficiency improvements by integrating the Fault Management applications with other applications to enrich the information or automate operational processes.

An integrated solution

• Allows the entire network to be supervised from a single environment that can be accessed by one or several operation centers, thereby supporting employee efficiency.
• Improves processes for incident and problem management allowing operation center staff to focus on causes rather than symptoms.
• Can be integrated with your existing solutions or other Ericsson solutions for operational efficiency, such as trouble ticket applications for automatic generation of trouble tickets.
• Includes expert systems with a rule engine to quickly identify the root cause alarm by correlating consequent alarms in an alarm burst, enriching the alarm information and automatically reconfiguring the network to resolve the network problem.