1. Operations and Business Support Systems

Billing and Revenue Management

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Business Support Systems (BSS) are strategic enablers for operators as Communication Service Providers (CSPs) to monetize infrastructure investments and help them realize business models. Ericsson’s BSS support operators in rolling out mobile broadband services and helping create superior customer experiences. They do this by facilitating innovation and maximizing business efficiency. Our comprehensive, pre-integrated suite of BSS products and solutions are designed to support end-to-end business processes.

Customer Experience

As networks and devices become increasingly complex, with different technologies from different vendors on a multitude of devices, customer experience has become a priority for all operators. Competition is intensifying and new digital services are evolving, which means your customers are beginning to expect more from their operator. Customer experience has become a real differentiator for CSPs in the race to remain competitive and attractive to both consumers and partners. As an operator, we believe you must give your customers what they want, when they want it (or even before they know they want it).

Successfully driving customer experience means that operations and business processes must focus on individuals and their needs. Customers today demand proactivity and personalization from their operator. The days of ‘one size fits all’ are gone forever.

Here at Ericsson, our mission is to ensure that operators have the tools and processes to address customer preferences in the most appropriate way, based on individual preferences and consumption. The aim is to continually improve experience throughout the customer lifecycle. This way, you will, improve customer intimacy encouraging brand loyalty and advocacy and drive innovation, driving opportunities across other industries.

Ericsson’s products and services are designed to help you realize great customer experiences. Integrated, convergent, network-aware OSS/BSS enable CSPs to deliver superior customer experience through flexible value-based pricing, cost control mechanisms, real-time interaction, self-care, and the personalization of services.

Business Innovation

More than 30 percent of organic growth in companies today comes from innovation. Innovative companies consistently produce around 1/3 of their revenue from turning great ideas into goods or services that fill a need. And provide value.

Operators can innovate by offering pioneering new Mobile Broadband services, such as Machine-to-Machine (M2M), Software-as-a-Service (SaaS) and other cloud-based services. The development of new ways to meet new market demands can mean a lot of new business. Partnering with other players from different verticals is essential here. Requesting the implementation of wholesale business models and the according revenue sharing schemas will only strengthen your offering.

Our BSS solutions and technology help operators just like you all over the world. Our efficient business processes are supported by modular and configurable BSS designed for a changing world, full of new business potential.

Ericsson helps you realize innovation quickly. We work to enable you to embrace and monetize customer experience, create new value chains, and promote end-to-end efficiency. We help realize the kind of innovation that matters most to your customers, your partners, and your bottom line.

Business Efficiency

Declining revenues and margins are forcing CSPs to reduce capital expenditure (CAPEX) and operational expenditure (OPEX) as a way of improving business efficiency. This is achieved by outsourcing BSS processes and systems, or IT consolidation and convergence.

Many CSPs initiate BSS transformation and convergence projects as a way of driving business efficiency through single end-to-end, fully integrated OSS/ BSS platform solutions. These cost-effective IT solutions enable the monetization of existing and new data services, while at the same time consolidating systems across business units and customer segments. This way they reduce overall costs, with the key objectives being fully integrated systems with common data models and components, and process automation and scalability.

The need to decrease cost, and at the same time become more flexible, has led CSPs to consider cloud computing an ingredient of business-critical systems like BSS. Business efficiency today means making BSS ‘cloud-ready’ so it can be implemented, and run, in a cloud environment.

Ericsson helps you realize greater efficiency through consolidated and automated OSS/BSS. What’s more, we can even manage it all for you. We’ll help you do so much more, with so much less.

Solutions

Convergent Charging and Billing

Charging & Billing in One allows you to handle all customers and services in a streamlined, convergent process, covering pre-paid and post-paid, voice and data, fixed and mobile, retail and ...

Yield Optimization

The Ericsson Yield Optimization provides a tool for innovative tariffs and introduces possibilities to increase revenues generated from the network, to optimize the utilization of the network and ...

Key Products

  • Application Servers

    Use time-to-market as a competitive advantage and easily create and deploy real-time, personalized services tailored to highly segmented markets with Ericsson Application Server based Solutions.

  • Application Server based Charging and Policy

    Deliver the experience that differentiates and drive revenue growth through personalized interactive offers with the Ericsson Application Server based Charging and Policy portfolio.

  • Billing

    For the majority of communication service providers; the post paid, and in particular enterprise segment represents their most important customers. Ericsson’s billing and revenue management ...

  • BSCS

    BSCS iX helps operators offer customers the convenience of convergent billing and customer care for all services, and a choice of service packages to suit their lifestyle or business needs. At the ...

  • Charging and Policy

    Charging and Policy is the real-time heart of operators’ Business Support Systems (BSS). It controls your credit, while giving your users capabilities to control their costs and get ...

  • Charging System

    Ericsson Charging System is the real-time heart of all operators’ Business Support Systems (BSS). It controls your credit, while giving your users capabilities to control their costs and get ...

  • Telecom CRM

    Ericsson supports the CRM needs of communications service providers with Ericsson Telecom CRM. It is an enterprise class intuitive CRM product specifically designed to support communication ...

  • Mediation

    Mediation is a central and vital function in all operators networks. It collects, formats and distributes data from the networks, making it available for a range of purposes such as charging and ...

  • Multi Mediation

    Ericsson Multi Mediation puts you in control – whether it’s getting greater control over revenue assurance, reducing your opex and capex or optimizing and upgrading your network.

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Customer Testimonials

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Securing data monetization

The world’s biggest charging swap

Getting billing right

Successful telecom yield management

Convergent business support

 

White Papers

Policy & Charging - The path to personalization

Experienced-driven CRM - a three-dimensional view of the customer

The future of WCDMA/HSPA - delivering exceptional MBB user experience everywhere

LTE Broadcast - a revenue enabler in the mobile media era

Perfecting policy control - strategies for end-to-end support and convergence

Differentiated Mobile Broadband - enhance user experience and drive revenue growth

 

OSS/BSS Case Stories

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Read our case stories (pdf)

Printable version (pdf)

Blog

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Webinar

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The New Normal: Customer Experience Management

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