Ericsson Network Performance Partnership

As a trusted partner, we work collaboratively with operator personnel to achieve optimum performance levels that take into account end-users' expectations, competitive environment, and overall business strategies.

Network Performance Partnership is our solution for optimizing network, services and operational resources through the analysis of Key Performance Indicators.  As a partner we engage to ensure that you cost efficiently provide the service quality your customers expect.

We offer a scalable solution encompassing:

• Joint evaluation of competence, processes, and tools, resulting in a solution that best suits your planning and optimization groups;
• Targeted training and competence development designed to suit individual needs and minimize costs and wasted training effort;
• Industry-leading tools from Ericsson's tool portfolio.

The partnership engagement reduces your risks as it involves a guaranteed outcome, which will be monitored by using agreed Key Performance Indicators. This is true even though you may have a multi-vendor and multi-technology environment.

Taking into account end users' expectations and your competitive environment and overall business strategies, we apply an end-to-end approach that is delivered in the following phases:

Baseline & Target Assessment 

• Network and service performance definitions
• Assessment of current network and service performance levels
• Competitor benchmarking
• Business strategy alignment with wanted performance levels
• Definition of current and optimum network and service performance levels

Partnership Solution Agreement

• Evaluation of network and system capabilities
• Evaluate network architectures and standards
• Evaluation of optimization capabilities
• Evaluate organizational structure
• Evaluate key operational process and interfaces
• Evaluate tools & systems supporting processes
• Evaluate current and needed competencies
• Recommend remedial actions and business case for performance Transformation

Performance Commitment

• Agreement reached regarding performance improvement activities and targets
• Definition of the scope of the planning and optimization activities
• Definition of Transformation cost and timescales
• Definition of project set-up

Transformation

• Performance optimization
• Tools and process deployment
• Learning solutions
• Competence build-up delivered