Ericsson Trouble Management

Solution description

Utilizing processes defined by eTOM and ITIL®, our solution supports every step in trouble management – from receiving a trouble notification to planning action to secure future network stability – according to key performance indicators and in line with service level agreements (SLAs).

The solution is adapted to the operator’s specific processes and organization and seamlessly integrated into the management environment. It supports:

• Trouble tickets
• Change requests
• Work orders
• Key Performance Indicators (KPI) reports
• Escalation of SLAs.

Trouble Management tools and processes also play a role in identifying areas for improvement, through KPI reporting and escalation, helping operators take the right proactive steps to achieve operational efficiency.

Our Trouble Management offering is normally a key part of an overall network management solution adapted to your specific processes and organization and seamlessly integrated into your management environment.

(ITIL® is a Registered Trade Mark of the Office of Government Commerce in the UK and other countries)