1: My mobile phone does not work. What can I do?
Please contact your local Sony Ericsson Customer Center: www.sonyericsson.com
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2: I would like to have your latest annual report.
You can find the latest and some old Ericsson´s annual reports at: www.ericsson.com/investors/financial_reports
For more information about investor-related questions and investor
contacts at Ericsson, please look at: www.ericsson.com/investors
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3: My manual for my mobile phone is missing. How can I get a new one?
To download user manuals for your phone, please go to Sony Ericsson´s site, select your region and location and search for your phone model.
www.sonyericsson.com
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4: How do I submit a sponsorship request?
Please use the form at the link below and describe the proposed sponsorship activity/event.
www.ericsson.com/ericsson/contact/question
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5: Is it true that you are giving away mobile phones and laptops? Please give me Anna Swelungs e-mail address.
No, Ericsson is not giving away phones or laptops. The chain letter is a
Fraud and has been circulating since April 2000
The following is an extract from the letter:
"All you need to do is send an e-mail about this promotion to 8 people and you will receive an Ericsson T18 Laptop. // if you send an e-mail to 20 or more people, you will receive an Ericsson R320 Laptop.
Make sure you send a copy to: Anna.swelung@ericsson.com"
Anna Swelung does not exist at Ericsson. The legal and IT departments at Ericsson will trace the person who initiated the illegal chain letter.
Ericsson is sorry for any inconvenience this might have caused and kindly ask people not to forward the chain mail further.
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6: I need some information about your company
For more information about general company facts, history, mission & vision, please look at: www.ericsson.com/ericsson/corpinfo/compfacts
For financial reports, please look at: www.ericsson.com/investors/financial_reports
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7: What is 3G?
3G is a generic term covering a range of future wireless network technologies, including cdma2000, UMTS, GPRS, WCDMA and EDGE.
For more information about 3G technology, please look at:
www.ericsson.com/technology/tech_articles/3g.shtml
www.umtsworld.com/technology/overview.htm
whatis.techtarget.com/definition/0,289893,sid9_gci295716,00
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8: What is Bluetooth?
Bluetooth wireless technology is a short-range radio technology being developed by Ericsson and other companies. Bluetooth wireless technology makes it possible to transmit signals over short distances between telephones, computers and other devices. The Bluetooth technology eliminates the need for numerous and inconvenient cable attachments for connecting computers, mobile phones, mobile computers and handheld devices.
For more information about Bluetooth technology, please look at:
www.ericsson.com/technology/tech_articles/Bluetooth.shtml
whatis.techtarget.com/wsearchResults/1,290214,sid9,00.html?query=Bluetooth
www.blipsystems.com
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9: Where can I download drivers for my adsl modem?
Please contact your Service Provider for support for your modem.
Ericsson has actually no support for the adsl modems since Ericsson does not sell them to the end users.
The modems are sold to network operators and they sell the modems to the end users. The operators handle the support, not Ericsson.
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10: I would like to work for your company.
For information about job opportunities and how to send an open application to Ericsson, please look at: www.ericsson.com/ericsson/careers
You can also contact the local Ericsson company that you are interested in and look at their websites for more job opportunities, at: www.ericsson.com/ericsson/worldwide
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11: I am a student, can I become a trainee at your company?
Please read the information on the website below and select one of the chosen organizations.
www.ericsson.com/ericsson/careers/students
International students: IAESTE and AIESEC administer international internships/master thesis projects for a number of companies worldwide (Ericsson is one of them).
www.iaeste.com
www.aiesec.org
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12: Can I use your pictures on my homepage?
You are authorized to use information available on our external web site, www.ericsson.com, in accordance with the conditions set out on: www.ericsson.com/legal
Even potential customers, suppliers, partners, and members of the general public having no formal relationship with Ericsson are authorized to use our information, including linking to ericsson.com on the same terms as long as the nature of this relationship is made clear.
As you can understand our corporate logotype is one of our most valuable assets. Currently only Ericsson companies, Ericsson joint ventures and some select customers and dealers/representatives have permission to use our corporate logotype as part of communications activities. If you would like to explore the possibility of gaining an Ericsson approval, please send us the following background information and we will evaluate your request.
www.ericsson.com/ericsson/contact/question
Name of your company: Contact person at your company: Last years revenue: Last years profit: Ownership structure (including any changes the last 3 years): Your contact person at Ericsson (name and telephone number): Products/services that you have sold to/bought from Ericsson: Expected business volume with Ericsson the next coming 3 years: Purpose of using Ericsson as a reference:
For more information regarding product and campaign pictures, please look at: www.ericsson.com/press/photos
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13: Who should I contact when having an idea and / or product that might be of interest to Ericsson?
If you have an idea for a new business please use the form found at: www.ericsson.com/ericsson/contact/question
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14: I would like to have information about your GPRS-related products.
GPRS is a packet switched technology that enables high-speed (up to 115 kilobit per second) wireless Internet and other data communications. GPRS will offer a tenfold increase in data throughput rates, from 9.6kbit/s to 115kbit/s. Using a packet data service, subscribers are always connected and always on line so services will be easy and quick to access.
For more information about GPRS technology, please look at:
www.ericsson.com/technology/tech_articles/GPRS
whatis.techtarget.com/definition/0,289893,sid9_gci213689,00
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15: Is it dangerous to use your mobile phones?
No, for information about health and safety in mobile phones, please look at:
www.ericsson.com/ericsson/corpinfo/health
www.sonyericsson.com
choose Corporate home, About us and then Health and safety.
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16: I would like to have your environmental report.
Please find the environmental report and some other issues regarding the environment.at:
www.ericsson.com/sustainability
For environmental issues regarding Sony Ericsson please visit link below:
www.sonyericsson.com
choose Corporate home, About us and then Social responsibility.
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17: I would like to have some information about your PBX solutions.
Our PBX solutions, including MX-ONE and MD110, was divested to Aastra on May 1st 2008. For information about the previous Ericsson PBX solutions, please visit www.aastra.com
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18: We are working on a specific type of WAP service. How can we work together?
If you are a developer and want access to the wide range of mobile application technologies and products that Ericsson can offer, please look at: www.ericsson.com/mobilityworld
By registering at this site, you can get valuable information and tools, which will enable you to build and test applications.
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19: What is Mobile Internet?
Mobile Internet is about to enhance our daily lives in lots of ways like: Changing the way we keep in touch; The way we access news, information and entertainment; The way we shop, pay for things and manage our money. All from a mobile phone.
For information about Mobile Internet, please look at:
www.ericsson.com/solutions
www.sonyericsson.com/fun
www.ericsson.com/mobilityworld
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20: Where can I find the latest press releases?
Please visit our press site: www.ericsson.com/press. Here you can read official announcements, search our photo library for product pictures, etc. You can also contact Ericsson's worldwide communication staff.
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21: I would like to sell your products.
For information about becoming a vendor for other Ericsson products, please contact your local Ericsson company, found at: www.ericsson.com/ericsson/worldwide
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22: I would like to buy some optical equipment such as a fusion splicer and optical fiber.
Please visit Ericsson Network Technologies and contact its main offices in the world at:
www.ericsson.com/networktechnologies/contact
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23: How can I become a supplier to Ericsson?
To become a supplier to Ericsson, please describe your products and/or services using the form found at: www.ericsson.com/ericsson/contact/question
For more information, please contact your local Ericsson company:
www.ericsson.com/ericsson/worldwide
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24: What is WAP?
WAP is a free, unlicensed protocol for wireless communications that makes it possible to create advanced telecommunications services and to access Internet pages from a mobile telephone. Wireless application protocol is a de facto industry standard supported by a large number of suppliers.
For more information about WAP technology, please look at:
www.ericsson.com/technology/tech_articles/WAP
www.ericsson.com/mobilityworld
and
whatis.techtarget.com/definition/0,289893,sid9_gci213337,00
www.wapforum.org
www.iec.org/online/tutorials/wap
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25: I have an Ericsson DECT 260 at home but the battery needs to be replaced. Where can I get a battery?
These phones are not manufactured anymore, the DECT business was discontinued in 2000. You can contact EuroBatteries.com to purchase a new battery. www.eurobatteries.com
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26: We have several Ericsson Dialog phones at work but no manual to use them properly. Could you help us?
Due to Ericsson's divestment of its PBX solutions, which included our telephones, from May 1st 2008 you can find manuals and tools for Ericsson phones at Aastra, www.aastra.com.
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27: How do I communicate securely by email with Ericsson users?
Maintaining a high level of security when dealing with confidential information such as sensitive patent, legal, financial or employee information is essential for maintaining an organization of high integrity. It is therefore advised that sensitive material sent through e-mail between Ericsson and its partners and vice versa should be protected using mail encryption.
Ericsson uses a standard, S/Mime Digital id, referred to as EriCA. The Certificate Authority is hosted by TeliaSonera, and is trusted by RSA, which means that all external users using Windows XP and above, with the Root certificate update automatically trust them.
Secure e-mail communication to and from Ericsson, Quick guide for Ericsson partners (pdf)
For you as an external user, you will need to use a mail tool that can handle Digital ids (certificates), and you will need to obtain a Digital id (from e.g. Comodo, Geotrust, VeriSign).
Please click on this link to download a presentation showing how to communicate by mail encryption with Ericsson (pdf).
If your company is using Windows 2000 or has not updated Windows XP with the latest root certificate update, it could be useful for you to install Ericssons root certificates.
They are available for download by clicking this link (zip).
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