Mobile phone sales are now largely about replacement purchases that upgrade services. Philip Vanhoutte at Sony Ericsson talks about the huge revenue potential of a multi-functional communications and media device for operators and Media Lab Europe comments on consumer awareness.

SME's are on the move when it comes to investing in telecom. We visit Italy, where Assofrutti, a small organization producing hazelnuts, talk about the benefits of its telecom investments, and Telecom Italia Mobile tell us what kind of solutions SME's really want.

In both Denmark and Switzerland we met one family and one operator to find out what the relationship is between the operators’ pricing strategy and the consumers awareness of prices for telecom services.

Operators and their customers are facing huge income losses through fraud. There is a growing demand for improving security systems, as fraudsters get smarter.

Online gaming is no longer just a low budget hobby of a few American teenagers, but a serious large-scale global business. Telewest, Terra Lycos and Infogrames discuss the importance of future collaboration and finding the right pricing model for online gaming.

With new investments on hold, operators need to consider how to increase traffic and revenue from existing solutions. Can the further development of SMS services drive the search for new customers?

In the US, WLAN is already an established business. Combining flexibility with the power of broadband, WLAN adds value to services within several business fields.

Exploring business conditions in developing markets. The Kenyan Government is working to establish a healthy environment for foreign investment to fulfil the huge pent-up demand for telecommunication services

Film and TV through broadband in the television set is what many consumers have been asking for and now the first launches are here. One of the most interesting examples is the Kingston Interactive Television project in the city of Hull, U.K.

Usability has direct impact on the most common business drivers: Time to market, innovation, and quality. Companies need to understand the principles of good usability, so devices and services can be easy to learn and pleasant to use in an efficient way, without making errors.

Pricing is an important issue that is linked to the much larger question of providing value for customers. Playing it right, operators can find new revenue streams and profitability by optimising their pricing structures.

Broadband in itself is becoming a commodity. This is rapidly putting pressure on network operators to combine their systems to one working business and expand the portfolio of new services.

Telecommunication companies have invested vast amounts of capital in their voice networks, but as the margins on voice traffic decreases, operators need to minimize costs as well as looking for new revenues.