Dialog is an internal employee survey conducted annually. Results help us gauge our performance within the organization and benchmark against industry performance. The high employee participation rate provides insight into priorities for the market, lays the groundwork for action plans and guides us in the implementation of improvements in our organization.

The response rate of more than 90 percent for the 2006 survey provides us with a reliable way to measure the opinions of our employees worldwide. The survey gauges their opinions from two perspectives: the Human Capital Index and the Empowerment Index, both generic indicators in the industry. It is sent out simultaneously to all units. Survey results for 2006 indicate that Ericsson has improved performance in core areas of its operation, reflecting our commitment to operational excellence and the degree to which we are succeeding in our focus on the customer.