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Ericsson (NASDAQ:ERIC) today announces the strengthening of its global managed services capabilities for the wireline segment. In establishing a global footprint for these capabilities in a Global Service Delivery Centre in Poland, Ericsson takes a firmer grip on the industry leadership in managed services.
January 23, 2009
Mobile operators have been signing up for managed services for several years and now wireline operators are doing the same. As a managed services partner, Ericsson provides higher efficiency and economies of scale; the possibility to reduce the need to build non-core competence; and the chance to focus more of their efforts on revenue-generating activities, such as customer acquisition and retention.
Fredrik Strand, Vice President and General Manager Service Delivery and Operations, Business Unit Global Services, Ericsson, says: “We have vast experience from managing network on behalf of operators for over 15 years. With wirline operators showing more interest than ever we can to a larger extent apply that experience and those synergies to their operations.”
The establishment of a Global Service Delivery Centre (GSDC) in Poland marks another step in Ericsson’s service delivery strategy. The centre will serve Ericsson’s customers around the world.
Jari Luukkonen, Vice President and Head of Global Service Delivery Center Poland, Ericsson, says: “The employees in the centre are highly skilled and internationally certified, multi-lingual engineers from universities in Poland. Their focus is to support our customers, leveraging on our expertise. The increasingly complex technology that is becoming a natural part of more business areas is creating opportunities for us to leverage our synergies for the benefit of both Ericsson and our customers.”
The center established in Warsaw will also be the global platform for the implementation capabilities for the tools used in Ericsson’s, to date, nine network operations centers for managed services. Companies outside the operator segment also see managed services as an alternative and the capabilities related to those customers will also be centralized to this delivery centre.
This announcement follows the openings of GSDCs in Pakistan, Romania and Lebanon. It highlights the increased focus on high-growth regions and is another step in the journey for Ericsson service delivery organization that employs about 30,000 professionals worldwide as well as 15.000 sourced resources, all working with the same processes, methods and tools. About 8,000 of these employees work across 23 GSDCs, ensuring business readiness in serving Ericsson’s customers around the world.
ABOUT ERICSSON
Ericsson is the world's leading provider of technology and services to telecom operators. The market leader in 2G and 3G mobile technologies, Ericsson supplies communications services and manages networks that serve more than 195 million subscribers. The company’s portfolio comprises mobile and fixed network infrastructure, and broadband and multimedia solutions for operators, enterprises and developers. The Sony Ericsson joint venture provides consumers with feature-rich personal mobile devices.
Ericsson is advancing its vision of ‘communication for all’ through innovation, technology, and sustainable business solutions. Working in 175 countries, more than 70,000 employees generated revenue of USD 27.9 billion (SEK 188 billion) in 2007. Founded in 1876 and headquartered in Stockholm, Sweden, Ericsson is listed on OMX Nordic Exchange Stockholm and NASDAQ.
For more information, www.ericsson.com or www.ericsson.mobi.
FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Media Relations
Phone: +46 8 719 69 92
E-mail: media.relations@ericsson.com
ABOUT ERICSSON'S MANAGED SERVICES OFFERING
Ericsson has the telecom industry's most comprehensive managed services offering. It ranges from designing, building, operating and managing day-to-day operations of a customer's network, including end-user services and business-support systems, to hosting service applications and content, as well as providing network coverage and capacity on demand. As the undisputed leader in managed services, Ericsson has officially announced more than 100 contracts for managed services with operators worldwide since 2002. In all current managed services contracts, excluding hosting, Ericsson is managing networks that together serve more than 250 million subscribers worldwide.
Notes to editors:
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