Date: 2003 Solution:   Contact Center with Mobile Extension Product:   Ericsson Solidus eCare Market:   Europe Country:   Denmark

Hydro Texaco A/S is one of Denmark's largest energy companies with more than 3,000 employees. The company has an annual turnover of more than Euro 1 billion. Hydro Texaco has today optimized its customer service by incorporating Solidus eCareTM in their operations. The company's forward thinking culture is reflected in the fact that they were the first company to have `live´ chat included in their Contact Center. Hydro Texaco is also one of the first companies to install Mobile Extension in combination with their Contact Center.

Read the Success Story (PDF)