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2002
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Highly advanced Contact Center
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Solidus eCare
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Worldwide
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Brazil
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To compete in a market dominated by corporate giants, eight small travel agencies created a joint customer service center. Called G-8 Special Traveling Services, it required an advanced contact center solution capable of recognizing and servicing each agency's customers. G-8 chose Ericsson's contact center solution, Solidus eCareTM, and has since been able to offer customer service that exceeds that of their competitors.
Read the Success Story (PDF)
