With a network that covers most of the Brazilian population, performance levels are essential to Claro’s continued business success. Looking to improve its technical competence across a multi-vendor environment, and simultaneously reduce OPEX and generate revenue, Claro turned to Ericsson. Working together, Ericsson developed its Structured Knowledge Transfer (SKT) to Claro’s specific needs. This was the first time SKT had ever been used for training beyond Ericsson’s own technicians. Did it provide results?
