Managed Services

Managed services: it’s all about the customer experience

Managed services: it’s all about the customer experience

The customer is increasingly – and understandably – becoming the focus of managed services. That is why customer-centric services are Ericsson’s main focus at the Managed Services.

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Sustainable business differentiation

The shift towards a Networked Society is creating a market that is increasingly driven by consumer needs. Greater user expectations demand greater capacity and capabilities in the networks, which lead in turn to increased complexity in both the networks and the supporting business models. More powerful networks pave the way for new innovations and business opportunities, but also lead to intensified competition and stronger financial pressure.

A new focus is essential for addressing these challenges and getting the most out of the opportunities that arise. It’s all about reevaluating your position in the market and in the industry value chain.

This is where the Managed Services model can play a vital part in your strategies. It frees up resources, allows specialization and enables a tighter focus on user experience, as well as improving your innovation power, agility and speed. These areas are all essential for sustainable business differentiation and success in the Networked Society.

Our Services

Network managed services

Network managed Services

Through Network Managed Services, we can take full responsibility for your network, including planning, design and implementation, day-to-day operations and maintenance with your customers’ experience in focus.

IT managed services

It managed services

Through IT Managed Services, we can take full responsibility for your IT environment, including complete application lifecycle management, application development, quality assurance and day-to-day operations and maintenance of both application and infrastructure.

Broadcast managed services

Broadcast managed services

The TV industry is undergoing fundamental changes with the transition to multi-platform, on-demand television. In our offering for media broadcasters, we combine our managed service and technology leadership with strategic investments in playout operations, capability and competence. The core components of our offer are services related to program playout and quality control.

Network sharing

Network sharing

Changes in the telecom market are driving new forms of network sharing in response to tougher competition, spectrum and license shortages, and financial challenges. The use of a wholesale network-sharing model can unlock added value for all parties involved. We are together with operators world-wide exploring and offering wholesale models for RAN, backhaul, core and fiber networks where there is clear market logic for sharing.

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