Unify dispatch centers and field forces, support all deployments, and enable timely service appointments with the rich workforce management capabilities of Ericsson Workforce Manager.
As you roll out more services to more subscribers, it can be challenging for your workforce to keep up. Don't work harder. Work better.
Workforce Manager helps you cut major costs by introducing new efficiencies for greater workforce control, flexibility and scalability. By automating manual and routine tasks, Workforce Manager can actually turn your dispatchers into exceptions handlers, drastically reducing their load.
Workforce Manager automatically assigns workers and allocates resources based on real-time data. If schedules, resources or priorities change, it will automatically adjust work orders and alert technicians and dispatchers. It's the smartest, most efficient way to keep all your moving pieces – and people – connected. No matter how large or complex your service offerings become.
Part of our Assurance suite, Workforce Manager is an automated workforce management system that helps you organize your people, processes and equipment. Workforce Manager features include:
Workforce Manager empowers you to leverage your existing workforce in new ways. Not only will it make your workforce more efficient, it will turn it into a competitive advantage. Consider Workforce Manager if you want to enhance your field force management to:
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