Jared Cohen, Director of Google Ideas says that technology has gone from being a laughable sideshow to technology being integral to every single aspect of our lives. Cohen says that cities and governments should look at what technology can help its citizens.
Greg Lindsey, author of The Way We'll Live Next asks what role is ICT going to play in shaping cities. Lindsey says that the smart phone enables us to see into buildings, find people and optimize existing infrastructure.
Analia Iapichino, Rogers, Canada, shares how they created easy-to-use data plans that gave customers self-care options and reduced the call center congestion.
With an Ecosystematic approach to your OSS/BSS, you can open up your unique assets to external partners to develop new services and create new revenue opportunities.
Ericsson ConsumerLab has identified some of the most important consumer trends for 2014 and beyond.