Ericsson Service Quality Optimization

Service Quality Optimization provides a valuable user perspective on how well applications are being delivered, giving you an insight into how to improve performance and, as a result, customer satisfaction.

Our end-to-end network approach involves:

• measuring and capturing user behavior and perception of how applications perform;
• a combination of active tests to simulate user behavior and passive monitoring with advanced protocol analysis of interfaces to capture the true network-wide user experiences;
• highlighting issues and opportunities within the network and suggesting corrective measures.

Service Quality Optimization provides an accurate, end-to-end picture of the network regarding both user behavior and traffic distribution, as a basis for sound, strategic decision making.

You can then adjust or develop the network to provide the optimal balance between network performance and the network resources required, ensuring maximum returns on your investment.