Order Management

As your offerings grow more complex, customer and service order management can become harder to get right. Disparate technologies and service elements are mixed and matched, and you have to make sure you can actually support them. That can take a lot of time and work, filled with complex processes and unexpected problems.

Ericsson Order Care is a broad and comprehensive order management system that coordinates automated workflows and manual work activities across services, systems and groups.  It automates order management through validation, decomposition, routing and status tracking.  It also provides fallout management, which can handle exceptions and notifications.  So you'll know quickly whether customer requests can be supported.