Support

Ericsson Support combines technology leadership with a unique mix of global and local expertise to enable operators to meet their business objectives.

Offering Summary

The key to a successful network operation is providing high-quality services to end-users in an efficient manner. Ericsson Support helps operators make it happen.

Ericsson’s broad portfolio of support services delivers network availability, stability, operational efficiency and service continuity.

The foundation of Ericsson’s support offering is the Secure Support service. This package can be complemented with value-added Ericsson services such as Assure, Proactive Support, Software Update Management, Special Event support and Extend in order to respond to different operator needs.


Customer Support portfolio

 

Prodotti e Servizi

Secure Support

Backed by its global presence and proven expertise in telecom services, Ericsson can offer the best available support to secure your hardware and software investment.

Assure Support

Ericsson’s Assure Support service provides on-site assistance to operators introducing new technologies or solutions. Ericsson's support experts ensure superior service quality right from ...

Extend Support

Ericsson’s Extend Support services allow operators to prolong the life span of their network equipment and maximize return on investment whilst planning for network evolution.

Software Update Management

Ericsson’s Software Update Management service guarantees consistent software levels throughout an operator’s network.

Special Event Support

Ericsson’s Special Event Support service ensures that operator networks can handle increased traffic demands – whatever the occasion.