Operations and Business Support Systems

You wouldn’t be where you are today without your OSS/BSS. But is it taking you forward? Is it letting you deliver the best possible experience to your customers – in real time? We can help you realize opportunities today with industry-leading OSS and BSS software solutions and services – all based on the deepest and broadest experience in the business.

The Telecom Journey: Don’t Walk It Alone

In the telecom industry, things are moving fast. Your customers drive change, and business models that once promised commercial success are being challenged.

So, is your business positioned to create value, enhance the user experience and capitalize on opportunities? Fortunately, you don’t have to have all the answers. Ericsson’s Operations and Business Support Solutions have led change and created value through four generations of telecoms evolution.

IT Transformation, Customer Management, Revenue Management and OSS Automation – these are just some of the areas we work with to make sure that our customers are ready to pass the next technological milestone.

Highlights

Datora Telekom’s niche OSS BSS success

Wilson Otero

Wilson Otero, the CEO of Brazilian operator Datora Telecom, outlines how OSS BSS solutions are developing the company’s MVNO offerings.

Why is OSS BSS reliability so important to Wind Hellas?

Why is OSS BSS reliability so important to Wind Hellas?

Nikolaos Costaras, CIO of Greek operator WIND Hellas, tells us why reliable OSS BSS systems are a top priority. Watch the interview to find out more.

What is Deutsche Telekom’s thinking on OSS?

What is Deutsche Telekom’s thinking on OSS?

Deutsche Telekom’s Head of OSS COTS Management Michael Weber explains the operator’s approach to the changing OSS environment.

Telefónica Digital: telcos are changing

Telefónica Digital: telcos are changing

Daniela Petrovic, Telefónica Digital’s MVNE Strategy Manager, on operators’ challenges in a changing market place.

Leading solutions make happy customers

With more than 1,300 OSS/BSS projects, we have the experience and solutions you need – whatever you need.

How we can do it: our products, services and solutions

Our Portfolio: OSS/BSS

Network Management products

Systems Integration

M-commerce

Industry insights

Articles from Ericsson Business Review.

OSS/BSS explained

“It’s not about the phones”

TM Forum

Ericsson is actively involved with the TM Forum. This global association brings together the largest communications, technology and media companies to provide business-critical telecom standards and expertise.

Douglas Gilstrap, Senior Vice President & Head of Strategy at Ericsson, is a member of the TM Forum Board of Directors

The TM Forum homepage

  • CabSat 2013

    Mar 12, 2013 - Mar 14, 2013アラブ首長国連邦

  • Satellite 2013

    Mar 18, 2013 - Mar 21, 2013アメリカ合衆国

  • TV Connect 2013

    Mar 19, 2013 - Mar 21, 2013United Kingdom

  • NAB 2013

    Apr 8, 2013 - Apr 11, 2013アメリカ合衆国

Our customers’ stories

Experiences around the globe - Customer Stories World Map

Our Customers' Stories

Ericsson wins innovation award

Ericsson and partner win innovation award

Ericsson won the Fixed Network Infrastructure Innovation category in this year’s Global Telecoms Business Innovation Award on June 12 for its Plan-to-Provision for Fixed Broadband solution.

Read the press release

Monetize on your subscriber data

Event

Monetize on your subscriber data

Today, user data comes from many places, such as operator networks and social networks like Facebook and LinkedIn. By putting the correct user data together, operators can increase revenue as well as offer better services to their customers. In this webinar, Ericsson joins Huawei and Infobright to discuss some of the key user cases, implementation principles and technological challenges that arise from the need to store and analyze ever-increasing volumes of data.

Monetize on your subscriber data

Past webinars

3 key steps to capitalize on customer experience

Shaping OSS/BSS architectures to deliver superior CRM

M-Commerce blog

M-Commerce blog