Managed Services

Managed services: it’s all about the customer experience

Not a case of ‘one size fits all’

The telecommunications landscape is evolving and we’ve developed a range of managed services models to suit a wide variety of customer needs.

Driving business differentiation

In the Networked Society, people depend on networks to help them connect with each other and improve their lives and businesses. In this new world, operators are under pressure to maintain quality of service, differentiate themselves from the competition and promote end-user loyalty. Operators can meet these challenges by entering into managed services partnerships with experts that assume responsibility for activities such as designing, building, operating and managing day-to-day network operations.

No two operators are alike and we have created a range of managed services models that we use to manage networks that serve 1 billion subscribers worldwide. The traditional telecom managed services model focuses on reducing cost and shielding complexity. Our experience-centric managed services model, meanwhile, aligns service delivery with the operator’s strategic and business objectives, securing a customer experience-centric operation that proactively drives business innovation. Finally, our sharing models, such as the wholesale network sharing model, are focused on structural efficiency and enabling new business models, giving operators maximum flexibility.

Our Services

Network managed services

Network managed Services

Through Network Managed Services, we can take full responsibility for your network, including planning, design and implementation, day-to-day operations and maintenance with your customers’ experience in focus.

IT managed services

It managed services

Through IT Managed Services, we can take full responsibility for your IT environment, including complete application lifecycle management, application development, quality assurance and day-to-day operations and maintenance of both application and infrastructure.

Broadcast managed services

Broadcast managed services

The TV industry is undergoing fundamental changes with the transition to multi-platform, on-demand television. In our offering for media broadcasters, we combine our managed service and technology leadership with strategic investments in playout operations, capability and competence. The core components of our offer are services related to program playout and quality control.

Network sharing

Network sharing

Changes in the telecom market are driving new forms of network sharing in response to tougher competition, spectrum and license shortages, and financial challenges. The use of a wholesale network-sharing model can unlock added value for all parties involved. We are together with operators world-wide exploring and offering wholesale models for RAN, backhaul, core and fiber networks where there is clear market logic for sharing.

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