Operations and Business Support Systems

You wouldn’t be where you are today without your OSS/BSS. But is it taking you forward? Is it letting you deliver the best possible experience to your customers – in real time? We can help you realize opportunities today with industry-leading OSS and BSS software solutions and services – all based on the deepest and broadest experience in the business.

The Telecom Journey: Don’t Walk It Alone

In the telecom industry, things are moving fast. Your customers drive change, and business models that once promised commercial success are being challenged.

So, is your business positioned to create value, enhance the user experience and capitalize on opportunities? Fortunately, you don’t have to have all the answers. Ericsson’s Operations and Business Support Solutions have led change and created value through four generations of telecoms evolution.

IT Transformation, Customer Management, Revenue Management and OSS Automation – these are just some of the areas we work with to make sure that our customers are ready to pass the next technological milestone.


Connected lifestyles’ expectations identified

Connected lifestyles’ expectations identified

New Ericsson ConsumerLab report identifies the key success criteria for the services of tomorrow to satisfy the needs of a connected society.

The Importance of Innovative Offerings

Michael George Ramzi, Senior Manager, Solutions and Project Management, Mobinil, Egypt

Today’s competitive landscape in Egypt is driving operators to create innovative offers that allow them to deliver on customer expectations while staying profitable.

Bringing Innovative Offers to Market Efficiently

Mohamed El Amnawy, CCO at Orascom Telecom Holding

Keeping up with the demands of the large youth market in Asia and Africa, means operators need to be fast in bringing innovative new offers to market.

Datora Telekom’s niche OSS BSS success

Wilson Otero

Wilson Otero, the CEO of Brazilian operator Datora Telecom, outlines how OSS BSS solutions are developing the company’s MVNO offerings.

Leading solutions make happy customers

With more than 1,300 OSS/BSS projects, we have the experience and solutions you need – whatever you need.

How we can do it: our products, services and solutions

Our Portfolio: OSS/BSS

Network Management products

Systems Integration


Industry insights

Articles from Ericsson Business Review.

OSS/BSS explained

“It’s not about the phones”

TM Forum

Ericsson is actively involved with the TM Forum. This global association brings together the largest communications, technology and media companies to provide business-critical telecom standards and expertise.

Douglas Gilstrap, Senior Vice President & Head of Strategy at Ericsson, is a member of the TM Forum Board of Directors

The TM Forum homepage

Ericsson cloud offering

Cloud Evolution

Ericsson’s cloud offering delivers distributed cloud capabilities that enable a better user experience for cloud applications, and more efficient utilization of network resource.

Ericsson cloud offering

Analysys Mason: Ericsson Leads the OSS Pack

Read more

Our customers’ stories

Experiences around the globe - Customer Stories World Map

Our Customers' Stories

Ericsson wins innovation award

Ericsson and partner win innovation award

Ericsson won the Fixed Network Infrastructure Innovation category in this year’s Global Telecoms Business Innovation Award on June 12 for its Plan-to-Provision for Fixed Broadband solution.

Read the press release

Monetize on your subscriber data


Monetize on your subscriber data

Today, user data comes from many places, such as operator networks and social networks like Facebook and LinkedIn. By putting the correct user data together, operators can increase revenue as well as offer better services to their customers. In this webinar, Ericsson joins Huawei and Infobright to discuss some of the key user cases, implementation principles and technological challenges that arise from the need to store and analyze ever-increasing volumes of data.

Monetize on your subscriber data

Past webinars

3 key steps to capitalize on customer experience

Shaping OSS/BSS architectures to deliver superior CRM