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The Company
The Company
- Ericsson is shaping the way the world communicates. Read on to discover more about our company, its history and vision.
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Thinking Ahead
Tech Talk
- Jonas Hansryd from Ericsson Research discusses how microwave backhaul can handle the demands for increased capacity
Thinking Ahead
- All our insights, research, and discussions are here in one place. Use them for Thinking Ahead.
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Your Business
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Your Business
- Take a closer look at how Ericsson can help your business excel in a rapidly evolving market.
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Careers
Careers
- A career with Ericsson offers outstanding opportunities for professional and personal development in a truly global organization.
Network Contact Center and TDM centrex
Customer Care and retention is increasingly becoming a key issue for most operators in a competitive market place where customers demand immediate access to information and quick response. The Ericsson Network Contact Center is designed for network operators to handle these issues.
Overview
Ericsson Network Contact Center is a high capacity contact center platform with security and high availability implemented on industry standard computing elements. It delivers contact center functions (non call / call related requests), and offers a variation of input and output media and possible connections to different applications. It follows the business trends, integrating new technologies and applications for customers who demand convenience, access, security and efficiency, i.e. immediate response and instant information.
The system is open to standards-based interfaces providing VoIP in an open architecture.
Ericsson SA - Rue Thomas Edison 5A - L-1445 Strassen -Luxembourg -Phone: +352 447040 211
