Ericsson Service Level Management

Solution description

Our solution, which monitors and reports on service level agreement compliance, enables you to implement customer and business-centric management and to work proactively on network problems that impact on service quality. Because Service Level Management takes the service impact perspective, compared to a network-centric view, it helps you prioritize any resolution activities based on defined business criteria.

The Service Level Management solution collects selected data from various sources, including infrastructure alarms and performance, traffic streams measurement, and end-user experience measurements. This information is fed into a service model where the status of the service is presented by relating different Key Performance Indictors to service level objectives and service level agreements. Service status is presented both in real time and in chosen reports.