At Ericsson we see support systems and business processes as strategic tools to turn opportunities into value. Let us share our view on OSS/BSS in 60 seconds.

The Telecom Journey: Don’t Walk It Alone

In the telecom industry, things are moving fast. Your customers drive change, and business models that once promised commercial success are being challenged.

So, is your business positioned to create value, enhance the user experience and capitalize on opportunities? Fortunately, you don’t have to have all the answers. Ericsson’s Operations and Business Support Solutions have led change and created value through four generations of telecoms evolution.

IT Transformation, Customer Management, Revenue Management and OSS Automation – these are just some of the areas we work with to make sure that our customers are ready to pass the next technological milestone.

Highlights

Apps main reason for buying smartphones

A new report from Ericsson ConsumerLab reveals that faster connectivity and access to apps are the main reasons for buying smartphones.

Ericsson Vision Paper: Customer Relationship Management

How can OSS/BSS solutions help operators to differentiate services to maximize customer relationships and increase customer loyalty? Our Customer Relationship Management “From Network to Customer” Vision Paper looks at the issues involved.

What consumers really want from their operators

A new report from Ericsson ConsumerLab reveals that consumers judge operators according to their standards of service and support, loyalty-building initiatives, and billing and payment services.

Operators: Do you know your subscribers?

Ericsson Review article. With mobile broadband and rapidly increasing smartphone sales driving the demand for data such as video, what do operators have to do to keep up with user expectations?

Leading solutions make happy customers

With more than 1,300 OSS/BSS projects, we have the experience and solutions you need – whatever you need.

What we can do: Case stories

Greece: WIND Hellas – common convergence business support system

Algeria: Nedjma (Pt 1) – network operations center deployment

Algeria: Nedjma (Pt 2) – Filmed customer testimonial presentation

Indonesia: XL – simplifying data management

How we can do it: our products, services and solutions

Our Portfolio: OSS/BSS

Network Management products

Systems Integration

M-commerce

Industry insights

Articles from Ericsson Business Review.

Service quality - managing the user experience

TM Forum

Ericsson is actively involved with the TM Forum. This global association brings together the largest communications, technology and media companies to provide business-critical telecom standards and expertise.

Douglas Gilstrap, Senior Vice President & Head of Strategy at Ericsson, is a member of the TM Forum Board of Directors

The TM Forum homepage

How operators can benefit from MBB segmentation

Stefan Hedelius, Head of Strategy and Marketing at Ericsson’s Business Unit Multimedia, on why operators can’t afford to miss out on changing mobile broadband business models. Watch the film tutorial.

How operators can benefit from MBB segmentation

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Realize the opportunity!

Join us in Dublin from May 21 to 24 to discover just what the industry's newest, broadest and deepest OSS/BSS capabilities and portfolio could help you realize.

TM Forum 2012

Monetize on your subscriber data

Event

Monetize on your subscriber data

Today, user data comes from many places, such as operator networks and social networks like Facebook and LinkedIn. By putting the correct user data together, operators can increase revenue as well as offer better services to their customers. In this webinar, Ericsson joins Huawei and Infobright to discuss some of the key user cases, implementation principles and technological challenges that arise from the need to store and analyze ever-increasing volumes of data.

Monetize on your subscriber data