For the majority of communication service providers; the post paid, and in particular enterprise segment represents their most important customers. Ericsson’s billing and revenue management portfolio incorporates a range of products providing end-to-end support of a communication service provider’s complete post paid business.
BSCS iX is a convergent, end-to-end billing and customer care system supporting any type of communications and media service (e.g. mobile, fixed-line, broadband and TV) and any type of customer segment (residential, corporate and wholesale business partners, such as roaming, interconnect, virtual operators and content).
With BSCS iX, you have the flexibility to offer your customers and business partners the choice of service packages to suit their lifestyle or business needs including new types of multi-sided business models or virtual operators requiring cloud based or software-as-a service billing.
BSCS iX is based on a highly flexible, modular architecture and fulfills the increasing operator need of best-in-suite solutions based on pre-integrated modules.
Customers of operators using BSCS iX benefit from a choice of services that truly reflect their lifestyle or business needs. This could include split billing, enabling users to have business and private calls separately billed, rewards and incentives that are tailored to their specific type of usage or cost control services that enable users to limit consumption of certain services - protecting them from excessive spending.
They can also enjoy the simplicity and convenience of being able to see all their charges for all the services offered by the operator clearly set out on a single bill thus avoiding confusion and unnecessary customer care calls.
And when customers do need to call your customer care centre they only have to talk to one person, who can answer all their queries about all their services – supported by BSCS iX’s convergent customer care module.
BSCS iX combines a high level of flexibility and usability that enables communication service providers to launch new products and services within hours rather than days providing a competitive edge.
BSCS iX can rate and bill all types of network service technologies and customer and business partner types within a single system. This means communications service providers can offer integrated multi-play services supported by a single bill and single point of customer care enabling them to gain a greater slice of the customer’s budget.
It also drives greater efficiency within your billing operations as well as enabling you to reduce capital expenditure on IT and hardware together with all the associated maintenance costs.
iX Collections is a sophisticated, state-of-the-art, stand-alone debt management system that is designed specifically with the telecommunications industry in mind.
Integrated with Ericsson’s convergent billing and customer care product BSCS iX, iX Collections is built around a dynamic workflow management system that not only allows CSPs to monitor customers’ bad debt, but also enables the automatic and very flexible handling of the debt collection process through configurable workflows. This means that communication service providers are able to tailor the debt management process to their business needs and requirements, and makes them able to respond rapidly to changes in the business or market.
BSCS iX helps operators offer customers the convenience of convergent billing and customer care for all services, and a choice of service packages to suit their lifestyle or business needs. At the ...
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