Ericsson expands Global Service Center in Querétaro, Mexico

Categories: Corporate

  • The Global Service Center in Mexico is one of four worldwide, with the others located in Romania, India and China
  • Global Service Centers deliver support and services remotely to Ericsson’s customers around the world
  • Ericsson will open a new 8,000m2 facility in Empresalia, the biggest corporate campus of Querétaro state

Ericsson (NASDAQ: ERIC) manages networks that serve more than 950 million subscribers worldwide, and supports networks that serve more than 2.5 billion subscribers. To meet the needs of this large number of people, Ericsson delivers services locally in 10 regions and remotely from four Global Service Centers located in Romania, India, China and Mexico.

More than 15,000 Ericsson employees work at the Global Service Centers worldwide, including more than 2,000 at the center in Mexico, and it is expected that this number will continue to grow. To increase the capabilities of its Global Service Center in Mexico, Ericsson will open a new 8,000m2 facility in Empresalia, the biggest corporate campus of Querétaro state. The new facility will help to develop human resources for the Global Service Center, and also support its activities.

Humberto Rezende, Head of Global Service Center Mexico, says: "We’re very grateful for the support we have received from the Mexican Government during the process of expanding our Global Service Center in Mexico. Mexico has been a strategically important country to our business ever since we won a concession to operate the telephone network in Mexico City in 1905, and our operations there enable us to serve customers around the world."

During the expansion process, Ericsson has been supported by Mexico’s Ministry of Economy and ProMéxico, a government institution that champions the country’s participation in the global economy and encourages foreign investment.

Ericsson’s new facility in Empresalia will deliver planning, design, implementation and support services to customers in the Americas and Europe.

The Querétaro facility will also house a Global Network Operation Center, incorporating all of the latest technology for remote monitoring and administration of network operations for Ericsson’s global customers.

Notes to editors

Download high-resolution photos and broadcast-quality video at www.ericsson.com/press.

Ericsson is the world's leading provider of communications technology and services. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.

Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today more than 40 percent of the world's mobile traffic goes through Ericsson networks and we support customers’ networks servicing more than 2.5 billion subscribers.

We operate in 180 countries and employ more than 100,000 people. Founded in 1876, Ericsson is headquartered in Stockholm, Sweden. In 2011 the company’s net sales were SEK 226.9 billion (USD 35.0 billion). Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ, New York stock exchanges.

For further information, please contact