By discussing three areas of data management – data consolidation and optimization, customer experience management and new business models – and presenting a conceptual structure for data usage, this paper outlines how operators’ ever-growing data assets can be transformed into revenue streams.
Spotify is trying to create a sustainable music business model built on ultra-fast streaming. Network operators should take note.
Telecom leadership has been centered on controlled processes but as a quicker pace of change and greater competition become the norm in the industry, leadership is in great need of change.
Visual communication has long been a part of the standard vision of the future. It is a very basic form of communication, but video as a telecom service has so far failed to deliver. The reasons for this are no longer valid.
As subscriber numbers and traffic levels soar, the question for mobile broadband now becomes how to maintain customer satisfaction, as well as drive new revenue opportunities.
The mobile money is growing fast in parts of the world where people have a mobile phone but no access to banking services. Now operators can do what banks cannot.
To understand if consumers are ready for it, we must look at the ongoing fragmentation of communication and the blurring of borders between different communication services. Video plays a key role in this development.
Three previously separate market segments – high-end telepresence, video conferencing, and collaboration and unified communications – are rapidly coinciding to form a new visual-communication market.
In the latest Services Talk film Eva Elmstedt, head of Ericsson’s Customer Support unit, explains how rapid changes in end user behavior and requirements is met by proactivity among Ericsson Global Services’ Customer Support teams in order to best help operators and to maintain their trust