The explosion of smart devices and mobile broadband use means that creating personalized services is now more important than ever. But, which types of consumer behavior are driving these personalized services?
Wi-Fi technology is now becoming part of a larger strategy to drive and enhance service differentiation, optimize utilization of network resources, and deliver the best customer experience.
Wi-Fi technology is now becoming part of a larger strategy to drive and enhance service differentiation, optimize utilization of network resources, a … Read more ›
Interviewed at TM Management World, Pamela Mallette, Head of OSS Marketing at Ericsson, reflects on the digital storm and what it brings for carriers. Read more ›
By using a component-based approach to Mobile Order Management, innovative new services can be launched in just days or weeks, instead of months. Read more ›
Ericsson and Tunisiana have been invited to address the topic of "Owning the Digital Subscriber" during this year's TM Forum Management World. Read more ›
The ability to transform Customer Relationship Management, and in particular proactive customer care, is highly valuable for operators today. Read more ›