The Agility Blog

Our reflections on the process of becoming an agile operator as the Networked Society becomes a reality. The Ericsson OSS/BSS agility blog.

Big Data, Better Analytics: Ericsson Expert Analytics 15.0 Is Here

Develop and deliver the types of customer experiences that delight users in the Networked Society.
February, 26 2015 by Graham Cobb

How to Take Your Customer Support to the Next Level

Customer care agents know what they need to create these superior customer experiences.
February, 25 2015 by Christina Carlsson

Have You Started Your Transformation to a Digital Telco?

We speak with Claudio Contini, CEO of Telecom Italia Digital Solutions.
February, 19 2015 by Sebastian Lind

Industry Change Makers Front and Center at Mobile World Congress 2015

How are today’s successful change-makers leveraging ICT to grow their businesses and drive innovation?
February, 18 2015 by Pamela Mallette

Are Your Insights into the Customer Experience Suffering Needlessly?

Using the right tools to improve customer experience management.
February, 17 2015 by Christina Carlsson

The Ericsson Networked Event: Feeding Your Killer Apps for Falun2015

Are you ready for an immersive sporting experience courtesy of two killer apps?
February, 13 2015 by Jonas Nordström

Etisalat on the Changing Role of the CIO

In the Networked Society, how is the role of the CIO changing?
February, 12 2015 by Christina Carlsson

A Pressing Need for Multi Mediation

Warid Telecom in Pakistan on leap-frogging from 2G to 4G LTE technology.
February, 09 2015 by Laurie Spiegel

Why SaaS Makes Sense for Enterprise Mobility Management

What would it take for your company to capitalize on the EMM opportunity?
February, 05 2015 by Laurie Spiegel

Are Shared Data Plans Meeting Customer Expectations?

Is your BSS able to deliver the shared data plans that consumers desire?
January, 30 2015 by Christina Carlsson