Ericsson OSS/BSS:
The Agility Blog

Our reflections on the process of becoming an agile operator as the Networked Society becomes a reality. The Ericsson OSS/BSS agility blog.

What Does It Take to Achieve Network Agility?

Network agility is achievable through next generation technologies and is recognized by telecom executives as a potential source of differentiation.
April, 23 2015 by Peter Schorsch

Knowing the (Net Promoter) Score - And How It Impacts Your Business

As good a tool as Net Promoter Score is, it doesn’t really provide a 360 degree view of customer satisfaction.
April, 21 2015 by Neil Lilley

Putting the Customer at the Center of the Services Lifecycle – The Introduction

The new Networked Society, complete with digital customers, calls for the digital telco to move front and center.
April, 16 2015 by Peter Engblom

Keeping Up With Consumers In An Internet of Things World

Keeping up with consumers in an Internet of Things (IoT) world takes agility.
April, 14 2015 by Peter Schorsch

Leveling the Playing Field with the Cloud

How will the widespread adoption of the cloud impact the telco ecosystem?
April, 13 2015 by Graham Cobb

Ericsson, Volvo and AT&T: A Case Study in Collaboration

Creating powerful innovations that satisfy diverse wants and needs of customers in the Networked Society.
March, 30 2015 by Jonas Nordström

Telekom Srbija and Ericsson Leading with Convergent Charging & Billing Solution in Serbia

Paving the way for OSS/BSS innovation in the European telco industry.
March, 27 2015 by Chris Yeadon

How to Get a Feature-Rich Billing System without Those High Capital Costs

Deliver more sophisticated services and a simplified customer experience.
March, 23 2015 by Graham Cobb

BSS for the Networked Society

New ways of driving innovation and harnessing the value of the Networked Society.
March, 18 2015 by Chris Yeadon

The IoT Marketplace: Looking Beyond Connected Devices

Today’s leading change-makers are laying the groundwork for the IoT marketplace by creating the infrastructure for a new generation of services.
March, 17 2015 by Esmeralda Swartz