OSS/BSS Blog

Our experts take a personal look at the main topics and trends within OSS/BSS. Join the conversation about innovation, efficiency, customer experience, and creating new revenue streams.

Fast, Flexible, and In Control

Are you agile enough? Agility is the ability to be fast, flexible and in compete control of your business.
April, 14 2014 by Pam Mallette

Turkcell: Delivering a Personalized Experience

Ebru Yeldan, Head of Charging and Mediation Solutions at Turkcell shares how they are delivering control and transparency to their subscribers.
April, 07 2014 by Peter Engblom

Telefónica Ireland: Understanding the Customer Journey

Stephen Reidy, Head of Strategy & Consulting at Telefónica Ireland shared with us why their customer experience strategy has the customer in focus.
March, 26 2014 by Chris Yeadon

Ericsson & Oi at TM Forum Latin America

Join us at TM Forum Latin America to hear how we partnered with Oi and PT Group to successfully transition to a unique order management solution.
March, 24 2014 by Rodrigo Calache

Why Catalog is King

How can a component-based product catalog, combined with the right approach to its implementation, streamline the entire lead-to-service process?
March, 19 2014 by Laurie Spiegel

Hutchison Whampoa 3G Italy: Putting the Customer First

Antonella Ambriola, CTO of Hutchison Whampoa 3G Italy, shares how they enhanced the customer experience through network and ICT transformation.
March, 12 2014 by Pehr Claesson

The One Thing About Customer Experience

What does it mean to boost the customer experience? I asked hundreds of operators that very question during MWC and found a common theme.
March, 07 2014 by Peter Schorsch

MWC 2014: Innovative Collaboration and Service Agility

Mobile World Congress 2014 showed that the Networked Society is truly here, with innovative collaboration supported by OSS/BSS & Service Enablement.
March, 07 2014 by Pam Mallette

The Evolution of Mobile Identity - Meet Etalio

What is Etalio? A new way to create a unique identity based on your mobile SIM and mobile phone number. Here are my reflections from sharing at MWC.
February, 28 2014 by Antony Beswick

A New Generation of Network Management

Ericsson Network Manager - a way of managing a full spectrum of network technologies, that is ready to support the transition to new future networks.
February, 26 2014 by Johan Axelsson