OSS/BSS Blog

Our experts take a personal look at the main topics and trends within OSS/BSS. Join the conversation about innovation, efficiency, customer experience, and creating new revenue streams.

Lead-to-Cash: Optimize, Evolve or Transform

Does your Lead-to-Cash cycle make you fast, flexible and in control to deliver innovative services, reduce costs and improve the customer experience?
September, 29 2014 by Bipin C. Trehan

Becoming an Agile Business Webinar

How can your business become more agile? And how can your portfolio, channels and OSS/BSS processes be simplified to support agility? Find out!
September, 04 2014 by Peter Schorsch

Expand Your Ecosystem with M-Commerce

Now is the time to seize the opportunity and utilize the assets you have to build the next generation of mobile financial services.
August, 26 2014 by Lisa Elénius Taylor

Transforming Analytics into Customer Loyalty

Are you using analytics to make custom-tailored service offers that help improve the customer experience and foster customer loyalty?
August, 13 2014 by Carl Johan Nilsson

Ericsson Honored at the TM Forum Outstanding Contributor Awards

July brings recognition from TMF to those who have made outstanding contributions, including two of Ericsson's own - Elaine Heher and Stephen Fratini.
August, 08 2014 by Peter Schorsch

MetraTech Acquisition Enhances Ericsson’s Billing & Vertical Market Capabilities

The combined vision and portfolio enables the ability to reach and serve a broader mix of customers, partners and suppliers in multiple industries.
July, 29 2014 by Pamela Mallette

CMO Telenor Sweden: Extending the Customer Experience

What does it mean to expand the customer experience? Arild Kaale, CMO of Telenor Sweden shares why he thinks customer experience is so important.
July, 21 2014 by Sebastian Lind

The Final Piece of the Puzzle: Customer Assurance

Intelligent customer assurance adopts a 3-D approach, utilizing fresh data from across the business spectrum.
July, 16 2014 by Neil Lilley

Agile Thinking: Innovatively Integrating People, Systems and Data

B-Wired’s General Manager Dean Hiine shares why innovative integration of people, systems, and data is business critical.
July, 09 2014 by Pehr Claesson

Integrated Policy and Charging: A Vehicle for Customer Loyalty

How can integrated policy and charging help to create the kind of superior customer experience that secures customer loyalty?
July, 07 2014 by Peter Engblom