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Capitalizing on Customer Experience - A comprehensive, three-step approach to monetizing network assets
Sustaining the brand promise has never been more important in maturing markets, where customers have a greater choice of devices, services and applications than ever before and are consequently more discerning in their selection of mobile service providers. A comprehensive and transformative approach to customer experience management can unlock value across operator networks and product offerings, and positively transform customer relationships.
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Ericsson, ConsumerLab, mobile broadband, network optimization, network performance, Networked Society, networked society, operators strategy, smartphones, Technology Leadership, user experience, BSS/OSS, BSS, OSS, OSS/BSS, Operations and Business Support Systems, billing, business, business case
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- 24/Mai/2013 Experience-driven CRM - a three-dimensional view of the customer
- 24/Mai/2013 Korek adopts Ericsson’s new innovative business support systems in Iraq
- 23/Mai/2013 1 billion subscribers benefit from Ericsson's Managed Services
- 23/Mai/2013 Ericsson appoints new Head of Investor Relations and Head of Corporate Communications
- 23/Mai/2013 Ericsson reaches the milestone of providing managed services to 1 billion subscribers
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