Ericsson Remote Device Manager

Executive summary

Ericsson Remote Device Manager provides "plug-and-play" capabilities for fixed-broadband services through automatic settings, service provisioning and supervision.

Ericsson Remote Device Manager supports TR-069-enabled devices used in a growing number of different applications such as:

• residential gateways and set-top boxes for IPTV solutions used by cable, satellite and terrestrial operators
• IMS, such as MMTel
• fiber, gigabit passive optical network (GPON), digital subscriber line (DSL) and Femtocell management
• home automation (the "Connected Home").

User experience

Ericsson Remote Device Manager provides users:

• easy device installation – no need for manuals, simply plug and play
• carefree service usage
• shortened fault-handling and downtimes
• improved customer support.

With fewer, shorter and more efficient customer-care calls, the overall service experience becomes more positive, leading to happier customers and increased profits for the service.

Operator benefits

For the service provider, this means reduced costs for installation, service provisioning, maintenance, trouble-shooting and customer care because the product largely eliminates the need for human involvement in these processes and because much of this can be done remotely.

The Remote Device Manager will also enable reuse of the device data it collects. In this way, the operator, for example, can use this to improve processes for supply, market planning and customer relationships.

With fewer, shorter and more efficient customer-care calls, the overall service experience becomes more positive, leading to happier customers and increased profits for the service.

Operator benefits include:

• reduced operational costs for service provisioning, maintenance and troubleshooting
• reduced operational costs for customer care due to fewer and shorter calls
• improved control of the network and services
• improved customer relationship
• better service uptake
• reduced churn
• better planning, marketing and new business possibilities through real-time device data.