Issue 2, 2012
Welcome to this issue of Let’s Talk, focusing on OSS/BSS – an important driver and critical enabler of the Networked Society.
After Ericsson’s recent acquisition of Telcordia we are in a leading position to support operators keen to embrace opportunities arising from the Networked Society. The acquisition has strengthened our OSS/BSS offering, our consulting and systems integration skills in revenue management, service fulfillment, service assurance as well as planning and engineering. With this new comprehensive OSS/BSS portfolio, it shows from Gartner’s report in May 2012 that we are #1 in terms of market share 2011, when consolidating Ericsson and Telcordia.
I’ll also share our insights on customer experience, some interesting findings from recent Consumer Labs reports and Ericsson President and CEO Hans Vestberg’s thoughts on the role of OSS/BSS in our industry’s future.
Join the discussion as we explore the opportunities and enablers for business innovation, improved customer experience, and operational efficiency.
Ericsson's Head of Region Northern Europe and Central Asia
The building blocks enabling the Networked Society – broadband, mobility, and the cloud – are creating opportunities that are changing the way we live our lives. Ericsson President and CEO Hans Vestberg explains how OSS/BSS will grow in strategic importance as the role of networks continues to change and develop in the Networked Society.
The analyst firm Gartner recently published its annual global market-share analysis. The report shows that Ericsson has the top market share in the OSS/BSS/Service Delivery Platform solutions segment.
Telcordia’s integration into Ericsson has progressed steadily since the companies merged in January 2012. An important phase of the integration project was completed on June 1, when the operational transfer of business, people and the documentation of target operating models concluded. A new era in OSS/BSS is dawning.
Ericsson will hold its OSS/BSS customer convention in October. This year’s destination has not yet been determined, but further details will be announced soon. Contact your Ericsson representative to receive more information and secure your seat to the convention.
Ericsson Business Review explains why operators must be more service aware.
Ericsson ConsumerLab has conducted a new research: Can smarter traffic management & charging of mobile internet improve the consumer experience, at the same time as securing operator revenue?
Could measuring users’ feelings to gain an understanding of their perception of service quality be a key step for operators to manage rising consumer expectations?
The Optimal Consumer Experience report reveals what people in Russia, Brazil and the US consider the most important factors in their relationships with operators.
Efficiency in service and support, loyalty-building initiatives, and transparency in billing and payment are among the most critical factors for consumers.
Career-minded consumers are most concerned with billing and payment, while young professionals want customized suggestions based on their usage patterns.
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