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Operators need to take a new approach to customer relationship management, whereby all customer interactions are performed in the context of the customer’s end-to-end experience.

• Korek and Ericsson collaborate to introduce a new business model that will enable scalability and agility.
• Ericsson Charging and Billing in One (CBIO) system will provide Korek’s subscribers with pro-activity, personalization, control and service quality.

Ericsson’s Valter D’Avino talks about how 1 billion subscribers benefit from Ericsson’s managed services.

The rollout of a new network upgrade was in danger when Thailand suffered the worst flooding in the country’s history. Against the odds, the upgrade to 3G was completed on time, and vital communication services were maintained throughout the challenging conditions.

Ericsson has published a new paper which is intended as a springboard for constructive multi-stakeholder dialogue about ICT and human rights.

• Small cells provide a cost effective means to increase LTE network capacity
• Small cell deployment is a key part of Ericsson’s heterogeneous network strategy
• Continues Ericsson’s long-standing LTE vendor relationship with Verizon