Workers will soon be able to move seamlessly from a chat on their computer to a voice conversation on their mobile, saving companies time and money. Voice messages may also become a rarity.

To manage their personal and professional life, business users need ubiquitous mobile broadband access. High Speed Packet Access (HSPA) radio access now gives them what they need all over the world.

Ericsson’s Solidus eCare Multimedia Contact Center successfully streamlines call-center operations and customer service operations worldwide.

Keeping everyone in the office fully in touch – even when they are roaming the globe on business – need not be costly, thanks to the new Enterprise Multimedia Server.

Ericsson and Microsoft have launched a fully integrated, mobile, unified communications experience for business users at Microsoft’s worldwide Unified Communications Launch 2007 in San Francisco.

Ericsson Mobile Organizer (EMO) provides an ideal way for employees to keep in touch and up to date as it makes communication unified and as flexible as your business needs it to be.

A trend is developing in the enterprise sector in which many companies are starting to use IP communications as a platform to help streamline business communications.

While large and very large enterprises tend to split business between multiple service providers, nearly two out three SMEs prefer to purchase their communications services from a single source. Operators around the world have responded, with many offering bundles of services and communications products tailored specifically for this SME segment.

Awkward video conferencing is set to become extinct with the evolution of Ericsson Virtual Presence (ViPr) – a real-time, face-to-face, interactive solution that allows for the human touch, regardless of distance.

Ericsson’s vision of mobile unified communications – providing mobile enterprise applications on any platform – was realized with the presentation of the soon-to-be-launched Mobile Gateway at the Partner Growth forum held in Bilbao, Spain, in March

Growing operator focus on the valuable SME sector is being undermined by widespread misconceptions about the quality, breadth and availability of VoIP (voice over IP) services, recent US research shows.

Ericsson has introduced an innovative way for people to communicate inside, and outside, the office. The Enterprise Multimedia Server (EMS) puts users at the centre of communications as it enables them to keep in touch wherever they are, using their preferred device and network.

A few years from now, one in five households worldwide is expected to have a broadband connection, with penetration in some regions reaching 50 percent. The number of mobile broadband users, meanwhile, is expected to exceed half a billion by 2010. This will change not only how people gather information, but also how they work.

New generation Ericsson Enterprise Mobility Gateway, featured this week at VoiceCon Spring 2007 in the US, fits any PBX infrastructure and brings corporate fixed services to corporate mobile telephony.

AKTEL, the mobile arm of TMI in Bangladesh (TMIB), has emphasized customer service since its launch in 1997. Aiming to achieve international service standards, TMIB initiated the Contact Center Expansion Project at the end of 2006. Now, with Ericsson's Solidus eCare solution in place at its Contact Center, TMIB can provide even better, more efficient and faster customer services.

Ericsson Mobile Centex marks an evolution from the traditional PBX service as typically employed by small to medium enterprises (SMEs) towards an all-mobile solution offered from the mobile network.

Enterprises are seeking increasingly integrated ways to leverage their information and communications infrastructure and services, and the logical business partner to assist them in this is the operator.

Companies have a perceived problem: should they give employees a mobile phone and risk that private calls are made at the company's expense? A report from Ericsson Consumer & Enterprise Lab indicates that greater access might actually increase productivity.

Telecoms is taking on the utilities market at full speed. Machine-to-machine technology is giving meter readers and other parts of the sector’s aging infrastructure a much-needed overhaul.