Malaysia

Employees' competence development carries far greater strategic importance than ever before in the communications industry. It's a critical and potent ingredient in the management of change, ensuring that staffs are able to take full advantage of the constant stream of new technologies, new network structures, and new customer requirements in today's dynamic and demanding telecommunication markets.

Ericsson Education Malaysia (EAM) is based in Cyberjaya. Malaysia is the primary education center for the Asia Pacific region. We support Ericsson customers throughout the Asia Pacific region with a range of high quality educational and consulting services. The center was established in 1977 and customers include: Telekom Malaysia, Maxis, DiGi, Indosat, Telstra, Vodafone, Hutchison, Far EasTone Taiwan, Guang Dong Mobile Communications Corporation - Southern China. Ericsson Education Malaysia forms part of a global customer competence organisation.

Contact us to discuss your specific competence needs. Courses are available in the following areas:

• General Telecommunications courses: For all organisations seeking to increase employee's understanding of the telecommunications world. Ranging from introductory courses to Telecommunications Management programs.
  
  
• Wireline courses: For telecommunications operators providing fixed network services. Courses are in Ericsson wireline products such as AXE, ENGINE and APZ/APG.
  
  
• Wireless courses: For mobile communications operators providing mobile services. Courses are in Ericsson wireless products such as 3G, GSM, CDMA, WCDMA, Radio Base Stations, CME, SS7 Signalling.
  
  
• Data courses: For organisations building their data-communications competence Ericsson has a range of general and product courses such as; Data Network Technologies, GPRS.
  

Competence development is core to the future of any business, especially as technology progresses and business changes.

Ericsson's Training Programs provide you and your colleagues with the required core skills and competence to capitalize on their business opportunities. The service is a complete, one-stop training service covering every aspect of business and at all levels, delivered through a blended training solution, which uses a variety of methods.

To meet the market requirements, Ericsson use a combination of traditional Instructor-Led classes through classroom, or streaming videos and coaching. We believe that learning is best achieved through a combination of self-study and human interaction.

Ericsson supports the success of your education investment through a range of consulting services.

• Needs analysis to ensure that learning programs meet customer business objectives
  
• Competence mapping to understand staff knowledge base
  
• Task analysis mapping to understand staff
  
• Developing targeted programs that are linked to customer business objectives
  
• Advice on web based learning solutions and training management software
  
• Design a total learning solution
  
• Development of user-friendly education materials
  
• Delivery of customised programs
  
• Post-program evaluation to ensure that customer business objectives were achieved
  
• Co-ordination of customer program requirements

Contact us for further information on how we can assist your organisation to develop the right competence at the right time.