-
The Company
The Company
- Ericsson is shaping the way the world communicates. Read on to discover more about our company, its history and vision.
-
Thinking Ahead
Tech Talk
- Do you want to know what the Social Web of Things is and how we can benefit? Watch our latest Tech Talk film
Thinking Ahead
- All our insights, research, and discussions are here in one place. Use them for Thinking Ahead.
-
Your Business
- Government
- Transport Industry
- Utilities Industry
- Developer Portal
- Equipment Manufacturers
- Channel Partner Program
Your Business
- Take a closer look at how Ericsson can help your business excel in a rapidly evolving market.
-
Our Portfolio
Our Portfolio
- Find out more about Ericsson’s comprehensive portfolio of innovative products, operator solutions and services.
-
Careers
Careers
- A career with Ericsson offers outstanding opportunities for professional and personal development in a truly global organization.
- 2008 /
- January-March 08 /
Rescue services improve in major cities
Metropolitan Swedish Rescue Services will now be able to react more quickly and efficiently with the advanced resource management handling provided by Ericsson’s CoordCom 4.1.
January 16, 2008
SOS Alarm is the public-service enterprise responsible for receiving all emergency telephone calls (112) for the 9 million people resident in Sweden. By calling 112, it is possible to receive help from all or any one of the available emergency services, including the ambulance service, the police, the fire service, air and sea rescue, mountain patrol, or priest on call.
SOS Alarm has been using Ericsson CoordCom since the first contract was awarded 25 years ago to speed up, streamline and secure the call taking and dispatching processes. The nationwide coverage and call handling saves time, utilizes available resources more efficiently and allows rescue statistics to be used for future improvements to emergency operations.
While the whole of Sweden has been benefiting from the CoordCom resource management, areas needing improvement were identified in the cities of Malmo, Gothenburg and Stockholm - resulting in the development of CoordCom 4.1. The new system, upgraded with advanced resource management, will come into operation during the first quarter of 2008.
Per Palm, SOS Alarm technical manager, says: "The increased functionality of CoordCom 4.1 is another step in the evolution chain. The features will be very helpful for rescue services in Sweden."
CoordCom controls and coordinates the entire chain of emergency activities - from taking and identifying an incoming emergency call, to dispatching the right resources to the emergency site. The upgraded system will improve the authority booking options by opening up resources to be booked from anywhere in accordance with the skills needed. The emergency services will also have their skills further mapped so the capabilities can be found more quickly and easily.
Tor Lundgren, CoordCom product manager, explains that large cities have additional complexities that rural areas do not have because of the size and number of resources available. He gives an example of a car accident where resuscitation skills may be needed. With CoordCom 4.1, people who have that training will be categorized, making it quicker and easier to locate and book them for the role even if they are from a different station location.
Another example was the need to bring in special language skills for some emergencies.
Jonny Möllenhoff, Ericsson's Senior Account Manager for Government and Industry, says: "In an emergency call situation, every second is crucial. Being in the right place with the right resources as quickly as possible saves lives, reduces suffering, minimizes property loss and protects the environment."
Lundgren says the increased functionality with CoordCom 4.1 helps make better use of the nationwide service. "By using this new system, Sweden will be able to keep better track of its emergency resources and improve the alert process."
