Simplified supplier relations
Having to contact multiple parties to solve a network issue is neither cost effective, nor customer friendly. Managing the complex supplier relationships takes time and resources that would often be better directed at revenue-generating projects.
With Ericsson as the single interface, coordinating support from all other vendors, operators ensure the right support is always available and well managed. Ericsson monitors all service level agreements, making the process more transparent and allowing the operator to better assess vendor performance.
Improved network operations
Keeping the network up and running is essential for keeping end-users satisfied. However, advances in technology, coupled with a growing number of equipment suppliers, means the network environment is becoming ever more complex. Not only is the potential for network failure increased, but identifying faults and fixing them can be more difficult and time consuming.
With Ericsson Multivendor Support, operators gain access to Ericsson’s extensive global experience and proven processes and tools. The consolidation of vendor interfaces means the operator will benefit from a consistent level of support delivery and, as industry leader, Ericsson’s technical experts will be available to ensure swift problem resolution and network availability.
Substantial cost savings
In an increasingly tough and competitive industry keeping costs under control is a priority for network operators. Ericsson Multivendor Support allows operators to substantially reduce network-related opex and capex.
Ericsson provides significant economies of scale in purchasing and service delivery. Operators can reduce the costs incurred from handling contracts and negotiations with multiple vendors and keep better track of total support costs – vital for budgetary control and planning.
Multivendor Support also contributes to lower total cost of ownership by providing out-tasking activities related to:
- Deployment of spare parts management, software updates, health checks and fault analysis
- Contract negotiations, renegotiations, service level parameter definitions, contract adjustments, handling and verification of support invoicing
