Emergency services receive a massive volume of calls each day. Lives are dependent on the speed of the response to these calls. Agencies such as the Emergency Response operation, Police, Fire Protection, Ambulance, Civil Protection, Counter-Terrorism, and so on, require decision support tools to provide the appropriate response. Field users, such as personnel at the incident site, require information sharing to ensure effective operations; having these resources in place to act quickly requires large-scale planning and coordination.

Environmental disasters cause loss of life and massive damage to property around the world. The danger of manmade threats is another significant risk confronting many nations in the 21st Century.

While there are many large-scale challenges to be prepared for, still the major part of all emergency services activities are day-to-day incidents. In order to meet the localized daily operational requirements and to be prepared for disaster-scale events over a wide area, agencies must have flexibility in command, control and communications.

The ability to share information about on-going incidents within the Emergency Service organization is the key to ensuring real-time situation awareness, enabling the best possible response. By increasing inter-agency cooperation and having the ability to share resources and information, additional lives can be saved, more property will be protected and the cost to society lowered.

Solution

The Emergency Response solution is predominately based on the for Emergency Response, CoordCom.

This solution:

• Is a flexible end-to-end solution that integrates system solutions for telephone, radio and data communications for customers where 24/7 accessibility and reliability are essential.
  
  
• Handles all types of operations, that is national, regional and district levels, and distributes traffic according to pre-configured patterns.
  
  
• Enables specialists over a wide area to collaborate, communicate and share information. Alerts and actions can be directed to and shared by specialists in different locations. Supports interoperability with any kind of communication system.
  
  
• Is an efficient system for Call Taking and Dispatching with precise decision support. The high level of configurability provided enables conformity with any workflow process.
  

• Makes it possible to communicate incident information to all involved in true real time. The system helps the staff make the right decisions in every situation.
  

The high availability in the Emergency Response solution is based on the concept of multiple Control Rooms with Operator Positions and multiple System Sites where HW and storage are physically located.

Emergency services receive a massive number of calls each day and lives are often dependent on the speed of response.  Emergency response operations, police, fire protection, ambulance, civil protection and counter-terrorism organizations therefore require tools that help them arrive at the correct decision quickly.

Large-scale planning and coordination, and accurate, timely information sharing, is needed to ensure field staff can be effective and that the right resources are in the right place, quickly.

Systems that handle these challenges must also be scalable and  flexible to provide the same level of command, control and communication during wide-scale emergencies such as natural disasters or manmade threats.

Scalable, adaptive and cost-effective, the Ericsson Emergency Response solution can be tailored to meet any workflow process and make it possible to relay crucial, information in real time to all involved.

This is achieved through a combination of multiple control rooms with operator positions and multiple system sites for physical location of hardware.

The Ericsson Emergency Response solution is based predominantly on Ericsson’s , CoordCom.

Ericsson Emergency Response enables: 

• Increased call taking and dispatch efficiency in the emergency response centre operation through higher throughputs in the number of cases per operator.
• Secure sharing of sensitive information, on a local or national level, through use of encryptions and rules for authorization.
• Automated process -- a flexible and powerful mechanism receives and handles automatic alarms.
• Optimal use of communications resources, thanks to IP-based communications architecture
• Smooth integration of all voice communication -- telephony, digital and analog Private Mobile Radio—through efficient softswitching.
• Commercialized services -- in-built capacity to manage customers, contracts and billing information.
• Cost-effective training through anadvanced training module that interactive training scenarios to be developed for the operator’s normal call-handling environment.
  

The ability to effectively share accurate information on on-going incidents within emergency service organizations is the key to ensuring real-time situation awareness, and therefore obtain the best possible response.

By increasing inter-agency cooperation and enabling the sharing of resources and information, additional lives can be saved, more property protected and overall loss to society lowered.

Ericsson’s , CoordCom, is a key component of the Emergency Response Solutions. CoordCom

• Is a flexible end-to-end solution that integrates system solutions for telephone, radio and data communications for customers where 24/7 accessibility and reliability are essential.
• Handles national, regional and district-level operations nd distributes traffic according to pre-configured patterns.
• Enables specialists over a wide area to collaborate, communicate and share information.
• Is an efficient system for Call Taking and Dispatching with precise decision support. The high level of configurability provided enables conformity with any workflow process.

• Makes it possible to communicate incident information to all involved in true real time. The system helps the staff make the right decisions in every situation.

The Ericsson Emergency Response Solution is a flexible end-to-end solution that can be integrated into any existing communication infrastructure, such as telephony networks, PBX equipment/networks as well as existing PMR.

The system is designed to accommodate new functionality and additional organizations or agency.