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Telecom operators globally are soon to benefit from the most comprehensive operations- and business support systems (OSS/BSS) portfolio on the market, alongside a strong interconnection solutions portfolio, following confirmation today, January 12, that regulatory approvals have been ratified in the acquisition of US-based firm Telcordia.

Current Analysis Principal Analyst on IP Services Infrastructure, Joe McGarvey, outlines operator challenges and solutions regarding user experience, OSS and BSS, and the Cloud. Interviewed at the TM Forum Management World event in Dublin, Ireland, he says one key element to success is bridging the separation between IT and network operations.

Operators have been – and remain – the information gatekeepers of the telecom industry. To date, valuable information available in telecom networks has not been used to its full potential to make smart business decisions – but this situation is changing rapidly. Data analytics focuses on finding patterns and using complex pattern-matching techniques on new data to make sense of it.

Our new Follow the Expert film features Ann Viner, Head of BSS Offering, Ericsson Research on a whistle-stop tour of TM Forum's Management World which was recently held in Dublin.

Sophisticated segmentation, enabled by new Operational Support Systems and Business Support Systems (OSS/BSS) solutions, can put the consumer in control of their spend and create a more sustainable mobile broadband ecosystem for all stakeholders.

Yankee Group analyst Declan Lonergan urges those working with OSS/BSS transformation within telecom operators to get back to basics when considering short and medium-term projects. He says simplification is the key to success.