Billing and Revenue Management

A Holistic Modular Portfolio

Ericsson supports all the mediation, charging and policy and billing needs of communications service providers with an end-to-end product portfolio. Based on the architectural principles of flexibility, openness and modularity our products offer you the business agility to respond to rapidly changing market needs whilst helping you to reduce costs by consolidating your IT environment and running leaner operations.

Ericsson has deployed over 1000 billing and revenue management solutions supporting over 1 billion subscribers worldwide

Exceeding Your Customers Expectations

Changing consumer expectations of their communications experience and intensifying competition is challenging communication service providers to innovate. The ability to differentiate your products in the market place with innovative new tariff plans and support new multi-sided and cloud-based business models is becoming critical.

Ericsson can support communications service providers with highly flexible real-time charging and policy controls combined with the ability to bill or reconcile payments between any types of customer of business partner. Moreover Ericsson’s charging and billing tools provide the usability that enables you to respond quickly to changing market demands.

Simplify and Streamline

Growing competition and downward pressure on pricing means that communications service providers are under pressure to drive efficiency across all operations. Ericsson’s billing and revenue management products helps you to converge your charging and billing operations and consolidate your IT infrastructure. Our products enable you to charge and bill all types of network service technologies, payment methods as well as customer and business partner types within a single system. This drives business process efficiency but moreover enables you to reduce capital expenditure on IT and hardware together with all the associated maintenance costs.

Driving the Customer Experience

The commoditization of voice services and a trend towards flat-rate tariff plans for data means makes it challenging for communication service providers to differentiate their offerings in the market place. Ericsson’s advanced charging and policy offerings help you differentiate your market offerings based on a range of criteria to fit with your customers’ individual needs. The consumer’s experience can be further enhanced with spending controls supported real-time charging and billing. This gives your customers peace of mind but also makes them feel comfortable in trying new services. Ericsson’s convergent billing and customer care offerings also enable multi-play service providers to offer their customers a single bill covering all their services and a single point of customer care providing a full 360 degree view of the customer and the ability to offer a superior customer care experience.