The need for a Customer Adaptation service typically comes from a need for improved functionality or from changes in the business environment. When the systems evolve, new requirements are placed on software and infrastructure and it is necessary to plan these investments carefully and with a long time perspective. Ericsson has developed the service Customer Adaptation methodology to efficiently evaluate current situation and to then to define a proposal on how to move forward.
The Customer adaptation service ensures standard telecom software meets unique network requirements, such as system characteristics and feature and performance behavior. This can include activating the right software units, setting parameter values and modifying scripts.
Customer Adaptation supports you to implement your business strategy by outlining a tailored solution and proposing a way forward to realize the solution.
The Customer Adaptation services ensure the software behind today's network functions and user services is optimized to ensure reliable, high-quality operation, in order to meet customer unique requirements.
Customer adaptation ensures standard telecom software is adapted to meet unique network requirements such as system characteristics and feature and performance behavior, including activating the right software units, setting parameter values and modifying scripts.
The solution needs to be introduced in a fast but safe manner ensuring current operation. A common outcome is a strategy focusing on 'quick wins' in the first phase, i.e. services that give high benefit for the end users and that can be introduced fast. Subsequent phases will introduce additional services as required by the business.
The consultants of the study are a number of specialists working on different aspects of the required adaptations. They will during the study work in close co-operation with various stakeholders in the operator's organization in workshops meetings etc. This will ensure competence transfer, it will also ensure acceptance of the solution among the different users in the organization.
Access to domain competence
Ericsson will assign one consultant as the overall responsible for the study. Experts will then contribute to the result of the study in their respective domains. Proven processes, methods and tools developed in earlier projects support the delivery of this service.
Introduction of SW is in most cases driven by commercial requirements. Business focus is at the core of all parts of the study. A business benefits analysis is done for the solution as a whole but also for various options. This will give high quality decision material to ascertain a healthy investment both for the whole solution and optional features.
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