As a Project Manager, I oversee the lifecycle of a project from inception to delivery and manage a range of tasks and resources in order to achieve this. It’s a very people-focused role, with me as the point of contact within Ericsson for the customer. Organisation is imperative, as I usually have several meetings and calls every day. And then there are the courses, each designed to develop graduates like me into future leaders. These have been hugely beneficial, especially the ‘human’ skills courses. It’s proof of Ericsson’s commitment to a culture of high performance, transparency and respect for its people.

I’d say my greatest achievement has been working on a project that consolidated existing technology to develop a mobile-based interface that enables customers to download music to their mobiles. This could open up a range of new opportunities for Ericsson. Especially with businesses increasingly depending on communication technologies in order to compete. It makes working on projects at the forefront of technical advances very rewarding indeed – particularly in an environment where, if you work hard, you can realise your potential and really progress.

Mallika Baijal

Role: Marketing Manager, Region Western and Central Europe

University: MSc International Business and Management, University of Manchester

Joined Ericsson: September 2008

I started life at Ericsson in 2008 as a Customer Project Manager on the Graduate Scheme which was an 18 month structured programme that combined on-the job learning with training designed to equip a graduate such as myself with the skills I would require to become a future business leader. Invaluable to my professional development has been building an understanding of the soft skills required coupled with technical training to enhance my knowledge and awareness of the ICT industry.

Beyond the graduate scheme by career has developed. I have progressed from the challenging and rewarding Customer Project Manager role and moved into the field of marketing. I find this an exciting area of the business that is giving me visibility and knowledge of a key facet of the global organisation.

I would strongly encourage potential candidates to apply for a graduate position at Ericsson. Here they will find a unique opportunity to establish a career in a truly multinational company, which is leading the ICT industry with its technologies and is complemented by its high performing organisational culture.

Yuanyuan Song

Role: Service Implementation Manager

University: Wireless Systems, University of Bath

I’m a Service Implementation Manager working with Project Managers to deliver new technologies into the Three network and Operations. This involves co-ordinating technical teams and making sure operational input is part of the project’s requirements, as well as resource planning for project deployments. When I joined Ericsson, I was in the Service Management department, and I’ve since played an active role in day-to-day first-line support change control, post-incident investigation and project delivery. This has given me industrial experience while taking my ITIL certification – I’m now up to practitioner level.

Having successfully got my role soon after my graduate scheme finished, I was given the opportunity despite not having a great deal of experience in the service delivery area. My manager trusted that I’d do a good job, and I think this is partly thanks to the graduate scheme. It allowed me to move around the business, work with different teams, build my soft skills and increase both my knowledge and confidence. In fact, all the support the scheme gave me has enabled me to see my future career development more clearly.

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