Support

Ericsson Support combines technology leadership with a unique mix of global and local expertise to enable operators to meet their business objectives.

Offering Summary

The key to a successful network operation is providing high-quality services to users in an efficient manner. Ericsson Support helps operators make it happen.

Ericsson’s broad portfolio of support services delivers network availability, stability, operational efficiency and service continuity.

The foundation of Ericsson’s support offering is the Secure Support service. This package can be complemented with value-added Ericsson services such as Assure, Proactive Support, Software Update Management, Special Event support and Extend in order to respond to different operator needs.

 

 

Services

Secure Support

Backed by its global scale and proven expertise in telecom services, Ericsson’s Secure Support services help operators maximize network quality.

Assure Support

Ericsson’s Assure Support service provides on-site assistance to operators introducing new technologies or solutions. Ericsson's support experts ensure superior service quality right from ...

Extend Support

Ericsson’s Extend Support services allow operators to prolong the life span of their network equipment and maximize return on investment whilst planning for network evolution.

Proactive Support

Ericsson’s Proactive Support service helps operators keep one step ahead of network issues and deliver superior network performance.

Off the races with Ericsson (Key event experience - Video)

NASCAR video

NASCAR attracts close to 200,000 spectators each event and today they are networked to a great extent. Fans send text messages, tweets, load up photos and they can also follow the communication between drivers and their crews with their mobiles.

Read more