Operations and Business Support Systems

Industry-leading OSS/BSS software solutions and professional services that enable network, service and customer agility and support operators during every phase of the customer lifecycle. With agile, efficient operations and solutions the unexpected can be embraced.



To help you meet the rapidly changing and competitive market, we can support the transformation of your operations.


Our assurance solutions and tools analyze and address customer experience, so you can meet their expectations and secure revenue.

Key Products

Billing and Revenue Management

Our agile convergent billing and revenue management solutions solve billing and charging challenges, with the functionality you need to increase both revenues and customers in the Networked Society.

Domain Management

Successful service delivery requires reliable network operation. Our products give you the network control you need.

Revenue Assurance

A structured approach to detect and prevent revenue leakages that delivers tangible and lasting value.


Access a mobile commerce platform that easily connects to existing ecosystems worldwide — so you can offer secure access to mobile money and create new sources of revenue.

Key Products

Regulatory Solutions

Our regulatory solutions ensure you are compliant with regulatory requirements. In a cost-efficient and secure way we protect your legally mandated operations.

Service Enablement

Deliver customized subscriber offerings with Ericsson Service Enablement. Create value for partners and fully monetize assets by providing agility, responsiveness and a unique user experience.

Gartner Magic Quadrant for Operations Support Systems

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OSS and BSS - critical enablers for the Networked Society

Hans Vestberg talks about how OSS/BSS will have greater strategic importance as the role of the networks change.

OSS and BSS - critical enablers for the Networked Society

Analysys Mason: Ericsson Leads the OSS Pack

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On-demand webinars


Monetize on your subscriber data
Today, user data comes from many places, such as operator networks and social networks like Facebook and LinkedIn. By putting the correct user data together, operators can increase revenue as well as offer better services to their customers. Join Ericsson, Huawei and Infobright on May 15 as we discuss some of the key use cases, implementation principles and technological challenges that arise from the need to store and analyze ever-increasing volumes of data.
Upcoming webinar: Monetize on your subscriber data

Past webinars
3 key steps to capitalize on customer experience
Shaping OSS/BSS architectures to deliver superior CRM

Africa embracing m-commerce

The mobile phone brought a new dimension to the economic life of Sub-Saharan Africa. A new ConsumerLab report examines how this dynamic region is embracing a new generation of m-commerce services.

Read the full report here