This is Ericsson ConsumerLab
Ericsson ConsumerLab – The Voice of the Consumer
Ericsson ConsumerLab has more than 20 years’ experience of studying people’s behaviors and values, including the way they act and think about ICT products and services. Ericsson ConsumerLab provides unique insights on market and consumer trends.
Ericsson ConsumerLab gains its knowledge through a global consumer research program based on interviews with 100,000 individuals each year, in more than 40 countries – statistically representing the views of 1.1 billion people. Both quantitative and qualitative methods are used, and hundreds of hours are spent with consumers from different cultures.
To be close to the market and consumers, Ericsson ConsumerLab has representatives in all of the regions where Ericsson is present, which gives a thorough global understanding of the ICT market and business models.
Here you can find and read all of our consumer insights reports, trend reports, videos and podcasts.
Consumer Insight Report
The one-click ideal
Challenging expectations for operators on the digital customer journey.
Mobile phones provide fast track to financial inclusion in Sub-Saharan Africa
Study of five countries in Sub-Saharan Africa reveals 63 percent of respondents are unbanked, and 52 percent use mobile money through agents.
Episode 5# Sharing information
The topic of privacy is delicate and sometimes contradictory. We often want to share and at the same time we want to maintain our integrity. Today we share more than ever before, from photos to status updates. By posting product reviews or blowing the whistle on a corrupt company, people can make their voices heard. At the same time, with the possibilities to quickly publish and broadcast all over the world, rumors or false accusations can be spread in an instance. Listen to this podcast discussing the growing sharing information culture.
Episode 4# 10 hot consumer trends 2016
Did you know that consumers expect AI interfaces to start taking over from smartphone screens or that surprisingly many would like to print their own food? This episode will take you through and discuss some of the most important consumer trends for 2016 and beyond. As the adoption of networked technologies moves faster than ever, mass-market use becomes the norm quicker. What may seem like science fiction today, could be part of your everyday life already tomorrow!
Did you know?
About 35 percent of all viewing is spent on on-demand, the rest is live or linear. 
1 out of 4 smartphone users regularly uses the internet to look up details about others.
Commuters spend 20 percent more time commuting than doing leisure activities.
Networked Society blog, ConsumerLab
- I am a empty li that will be overriden