Operators need to take a new approach to customer relationship management, whereby all customer interactions are performed in the context of the customer’s end-to-end experience.
Ericsson’s Valter D’Avino talks about how 1 billion subscribers benefit from Ericsson’s managed services.
The rollout of a new network upgrade was in danger when Thailand suffered the worst flooding in the country’s history. Against the odds, the upgrade to 3G was completed on time, and vital communication services were maintained throughout the challenging conditions.
Ericsson has published a new paper which is intended as a springboard for constructive multi-stakeholder dialogue about ICT and human rights.