Operations and Business Support

Business Support Systems (BSS) are strategic enablers for operators as Communication Service Providers (CSPs) to monetize infrastructure investments and help them realize business models. ...

• Billing
• Charging and Policy
• Application Server based Charging and Policy
• Mediation
• Application Servers

Customer Relationship Management (CRM) is about providing a holistic and transparent a view of the customer as possible, and optimizing a business relationship which is intended to be developed ...

• Telecom CRM

Achieve faster network builds, optimize the network, and profit from accurate data.

• Plan and Build
• Optimize

As the starting point of your relationship with your customers, service fulfillment is a critical link in your process chain. Get it wrong and you risk alienating customers and creating ...

• Order Management
• Product and Service catalog
• Inventory
• Activation
• Device Management

In today's networks delivering superior customer experience depends on many things.  Ericsson's family of Assurance products provides all the tools an operator needs to make sure their ...

• Customer Experience Assurance
• Experience Manager
• Network IQ Events
• Network IQ Statistics
• Workforce Manager

Networks are complex things with a wide range of technologies and equipment types, both new and old. Our domain management products provide comprehensive management for your Ericsson network - ...

• IP Broadband Network Management
• Wireline OSS
• Radio and Core OSS

To ensure the high performance and operational efficiency of the Ericsson CDMA network, Ericsson supports a robust CDMA Operations, Administration & Maintenance (OA&M) architecture that ...

Providing subscription handling for all the processes related to the privacy, authentication, authorization and mobility management of end users in mobile and converged networks.

• Centralized User Database CUDB
• Home Subscriber Server HSS
• User Profile Gateway UPG