How we manage our business
At Ericsson, we are making the Networked Society a reality, where anything that can benefit from being connected, is connected. To realize this vision, we provide industry-leading network equipment and software, as well as services for network and business operations.
Our products and services
Mobile communications – and particularly mobile broadband – are at the heart of today's Networked Society. Ericsson is the world's largest supplier of mobile networks, chosen by around half of the world's operators with commercial mobile broadband networks.
We are the leader in the development and deployment of LTE systems around the world. Ericsson is also continuing research into innovative solutions for GSM, which still provides voice and data services for billions of people; WCDMA, which brought mass mobile broadband to the world; and CDMA, which now provides cost-effective mobile-data connections.
Operations Support Systems (OSS)
Besides mobile networks, Ericsson is a strong player in core networks, microwave transport, Internet Protocol (IP) networks and fixed-access solutions for copper and fiber. In addition, we keep these networks running at optimal efficiency with our portfolio of operations support systems (OSS). Our energy-efficient networks and solutions are contributing to sustainable growth for societies around the world by making telecommunications accessible and affordable for all.
Networks account for about 55 percent of our net sales.
People are at the heart of our services business: 57,000 professionals in 180 countries, including more than 20,000 employees outsourced to Ericsson in managed services contracts. Most of our customers are operators, but we also work with other adjacent industries such as TV and media, public safety and utilities.
Our global expertise
We combine local capabilities with global expertise. That means we base our competence and delivery resources close to our customers, while our global processes and tools allow us to move our competences anywhere in the world - making the most of global learning and knowledge-sharing.
Our four Global Services Centers – in China, India, Mexico and Romania – house Global Network Operation Centers, which manage networks for 900 million subscribers. The Global Services Centers also develop competence to support our regional service-delivery organizations in delivering professional services for the ICT sector in areas such as complex consulting, IT, systems integration, network rollout and customer support.
Multiple vendor integration
With our people, processes and partnerships, we help customers expand their businesses and keep pace with the latest industry developments. Operators can maximize network quality and performance, and focus on their customers, by having Ericsson integrate equipment from multiple vendors, handle multi-technology change programs, design and integrate new solutions, and manage their operations.
Our service offerings account for about 40 percent of net sales.
The rise of mobile data usage to more than 20MB per day per smartphone, an increasing number of devices, and more complex new services and applications are challenging operator systems. This calls for a rapid transformation of networks, processes and operations and business support systems (OSS/BSS) to cope with new services and price plans.
Business Unit Support Solutions develops and delivers software-based solutions for OSS/BSS, TV and media solutions, as well as solutions and services for the emerging m-commerce ecosystem.
Key player in OSS/BSS
With the increased need for operators to rapidly respond to changing consumer demands and the requirement for greater experience and efficiency, OSS/BSS are a key element of any operator's network and business strategy. We consolidate our position as a leading player in the OSS/BSS market with key positions in service fulfillment, assurance, network optimization, as well as capabilities to support operators end-to-end.
Solutions for TV and media
As devices become increasingly connected, so do the consumers that use them. This creates tremendous opportunities for the TV and media industry. The power of social interaction and aggregation of compelling content is in the hands of the service provider. In addition, within five years, 50 percent of the mobile data traffic will be video content.
In TV and media, we are committed to enabling operators and content owners efficiently deliver and monetize video content through experience-rich multiscreen TV services.
Our ambition is to accelerate access and interconnection between the m-commerce ecosystem and the existing financial world. Our evolved m-commerce strategy focuses on fast-tracking access to the ecosystem, which is the most effective way to bring our experience as a technology enabler to our partners.